Medical Receptionist

Insight Eye Care; East Aurora (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Insight Eye Care is seeking a Medical Receptionist to be the friendly front line of the practice in New York. You will check in patients, verify demographics and insurance, and route information to the appropriate staff.

The role requires strong communication, meticulous record-keeping, and a calm, professional demeanor. The successful candidate will have healthcare reception experience, knowledge of medical terminology, and proficiency with the Compulink system.

Qualifications

• Minimum high school diploma or equivalent.
• 2 years of healthcare receptionist experience preferred.
• Knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding recommended.
• Strong organizational and administrative skills; ability to multi-task under pressure.

Responsibilities

• Greet patients and perform check-in tasks.
• Update patient demographics and verify information.
• Verify insurance coverage and copays with carriers.
• Scan and file documents in the electronic system (Compulink).
• Explain intake forms and obtain signatures.
• Answer phone calls professionally and take messages.
• Schedule appointments and manage calendars.
• Maintain reception area and assist with office flow.
• Handle payments and balance daily reports.
• Support the office in emergencies and urgent requests.

Skills

Medical terminology

HIPAA knowledge

Attention to detail

Organization

Communication

Customer service

Time management

Multi-tasking

Education

High school diploma or equivalent

Tools

Compulink

Job description

Summary:

The Medical Receptionist is the face of the practice. He/she answers inquiries, provides information, sets appointments, looks up insurances and directs the flow of the office from check-in to check-out.

Job Duties:

• Greet patients upon arrival and perform check-in tasks.
• Collect and update pertinent patient demographic information. Inf
• Obtain and confirm medical and vision insurances, making calls to insurance as needed to verify coverage and copay.
• Scan documents, including insurance cards, reports, forms and any other documents necessary and save in Compulink.
• Explain intake forms to new patients and obtain any necessary signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer all phone calls in a professional and courteous manner and accurately record and deliver any phone messages.
• Maintain the log of all voicemail calls requiring further action.
• Check texts and email daily, responding to confirmation requests and other messages.
• Schedule future appointments and recalls.
• Maintain Doctors schedules, confirm appointments and mark appointments confirmed.
• Schedule referrals, including those for cataract and retina.
• Call the pharmacy on behalf of the patient or Doctor as needed.
• Collect payments and post to ledger and reconcile the previous business day’s payments balancing to daily report.
• Follow up on fax.
• Request medical records or reports from other providers as needed.
• Submit electronic DMV eye test and license renewal requests.
• Retrieve, sort, and deliver mail. Accept and sign for packages and distribute throughout the office.
• Send out bills to patients for balances due.
• Respond to and complete task in action items either from Doctor and/or billing department.
• Maintain clean and orderly reception area.
• Clean, remove trash, sweep, vacuum daily or as needed.
• Other duties as assigned by management.

Education/Experience:

High school diploma or equivalent.

Previous, relevant work-related experience.

Skills/Experience:

• 2 years of experience at a healthcare facility in a medical receptionist role (preferred).
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly recommended).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational & administrative skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Ability to communicate clearly both verbally and in writing and practice active listening.
• Basic office skills and experience using fax, phone, copier, etc.
• Excellent time management.
• Exemplary customer service skills.
• Passionate about healthcare excellence.