Front Desk Concierge – Guest Experience (Hotel)

CityNest Hotel; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus system

Job summary

CityNest Hotel in New York is seeking a friendly Front Desk Receptionist to join our hospitality team. You will manage check-in/check-out, guest communications, reservations, and daily reporting while coordinating with housekeeping and management.

Requires excellent communication, strong customer service orientation, and mandatory Excel knowledge. This full-time, on-site role offers an hourly wage and immediate start for candidates fluent in English (Spanish a plus).

Qualifications

• Excellent communication skills and a friendly personality.
• Strong customer service mindset.
• Excel knowledge is mandatory.
• Punctuality and reliability.
• Ability to multitask and stay organized.
• English and Spanish fluency is advantageous.

Responsibilities

• Welcoming guests and creating a warm, professional first impression.
• Managing check-in and check-out procedures.
• Communicating with guests in person, by phone, and via email on a daily basis.
• Working with reservations and guest information.
• Maintaining daily reports and basic documentation through our channel manager.
• Using Excel for tracking, reporting, and internal records.
• Coordinating with housekeeping and management.
• Handling guest requests and resolving minor issues professionally.
• Performing room inspections and cleanliness checks.
• In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :)
• Ability to lift up to 50 pounds.

Skills

Excellent communication

Customer service

English

Spanish

Multitasking

Punctuality

Reliable

Tools

Excel

Job description

CityNest Hotel in New York is seeking a friendly Front Desk Receptionist to join our hospitality team. You will manage check-in/check-out, guest communications, reservations, and daily reporting while coordinating with housekeeping and management.

Requires excellent communication, strong customer service orientation, and mandatory Excel knowledge. This full-time, on-site role offers an hourly wage and immediate start for candidates fluent in English (Spanish a plus).