Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group

Modus Hotels; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

Radio Hotel NYC, part of Modus by PM Hotel Group, is seeking a Guest Service Agent for its front desk. You will welcome guests, check them in/out, and share local tips to enhance their stay in New York City.

The role emphasizes friendly service, cash handling, and knowledge of area happenings. On-site, full-time position with opportunities to contribute to an engaging guest experience at a growing hotel company.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Strong customer service and communication skills.
• Ability to stand, move around and lift up to 50 pounds.

Responsibilities

• Serve as the face of the front desk and assist guests during check-in and check-out.
• Provide local knowledge about restaurants, entertainment and events.
• Handle guest requests professionally and accurately, using the PMS and databases.
• Maintain a welcoming and efficient front desk atmosphere.

Skills

Customer service

Cash handling

Communication

Front desk

Education

High School diploma or equivalent

Tools

Property management systems

Cash register systems

Job description

Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group

Job Category: Front Desk

Requisition Number: GUEST019832

• Posted : September 24, 2026
• Full-Time
• On-site
• Rate : $21 USD per hour

Locations

Showing 1 location

New York, NY 10033, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit

Inspired to perform without outside help

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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