Receptionist, Front Desk

Long Island Power Authority; Uniondale (NY); Hybrid; USD 44,000 - 54,000; Full time

Benefits offered by this job

Hybrid work options

No employee cost for dental and vision

Paid holidays and generous paid time

Educational assistance opportunities

Retirement plan options with company

Disability coverage (short/long-term)

Flexible spending account with company

Life Insurance

529 College Savings Program

$300 Wellness Reimbursement

Job summary

Long Island Power Authority is seeking a friendly Receptionist, Front Desk to be the first point of contact at the headquarters in Uniondale, NY. You will greet guests, answer calls, route inquiries, and provide basic administrative support to ensure a professional, customer-focused lobby experience.

You will manage mail, schedule meetings, maintain calendars, and collaborate with Security and Facilities to keep the front desk area organized and secure.

Qualifications

• High school diploma or equivalent required.
• Two years of receptionist/administrative experience in a professional environment.
• Some college preferred.

Responsibilities

• Greet guests and visitors at the front desk in a professional, customer-focused manner.
• Receive visitors, determine their needs and direct them accordingly.
• Answer, screen and forward telephone calls.
• Receive and relay messages for callers and visitors.
• Provide basic information to visitors and callers and escalate issues when necessary.
• Receive, sort, distribute and send mail, packages and deliveries.
• Maintain a professional, clean and organized front desk and lobby area.
• Perform light administrative and staff support duties (e.g., filing, typing, copying, scanning).
• Schedule meetings, update calendars, and reserve conference rooms.
• Maintain contact lists.
• Handle sensitive information confidentially.
• Partner with LIPA Security to ensure safety of front desk and lobby.
• Work with LIPA Facilities to address facilities issues promptly.
• Perform other duties as assigned.

Skills

Speaking & listening

Customer service

Attention to detail

Organizational skills

Interpersonal skills

Multi-tasking

Confidentiality

Independence

Judgment

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

What We Offer

We offer an environment of continuous development and growth with a thriving company culture, exceptional colleagues, and exceptional benefits. Our benefit package includes:

• Hybrid work options available and flexible hours
• No employee cost for dental and vision insurance
• Paid holidays and generous paid time off
• Educational assistance opportunities
• Multiple retirement plan options with company contribution
• Short-term and long-term disability coverage
• Flexible spending account with company contribution
• Life Insurance
• 529 College Savings Program
• $300 Wellness Reimbursement

What You’ll Do At LIPA

The Receptionist, Front Desk assists in fulfilling LIPA’s purpose of clean, reliable, and affordable electric service for our customers on Long Island and the Rockaways by serving as the first point of contact for visitors and callers and effectively managing the front desk to ensure a professional and customer-focused experience for all visitors to LIPA headquarters.

This role will manage the front desk and LIPA lobby to ensure an organized, efficient and responsive operation, including greeting and assisting visitors, answering telephone calls, managing mail, and providing basic administrative support, as necessary.

Essential Job Functions

• Greet guests and visitors to the LIPA headquarters front desk in a professional and customer-focused manner.
• Receive visitors, determine their needs and direct them accordingly.
• Answer, screen and forward telephone calls.
• Receive and relay messages on behalf of callers and visitors.
• Provide basic information to visitors and callers and escalated issues when necessary.
• Receive, sort, distribute and send out mail, packages and deliveries.
• Maintain a professional, clean and organized front desk and lobby area.
• Perform light administrative and staff support duties (e.g., filing, typing, copying, scanning, etc.)
• Schedule meetings, update calendars, and reserve conference rooms.
• Maintain contact lists.
• Handle sensitive information in a confidential manner.
• Partner with LIPA Security to ensure the front desk and lobby area remain safe and any potential safety concerns are promptly addressed.
• Work with LIPA Facilities team to ensure any front desk and lobby related facilities issues are addressed timely.
• Perform other duties as assigned.

What We Need

• Good speaking and listening skills
• Professional demeanor with exceptional customer service skills
• Strong attention to detail
• Organizational and planning skills
• Interpersonal skills
• Ability to multi-task, prioritize and meet deadlines
• Ability to maintain confidentiality of information
• Ability to work independently and collaboratively with others
• Skilled in exercising good judgement
• Experience with Microsoft Office and computer programs such as Microsoft Word, Excel, and Outlook

Education & Experience Required

• High School Diploma or equivalent
• Two (2) years of receptionist or administrative experience in a professional environment

Preferred Qualifications

• Some college

Salary Range

• $44,100 - $53,900

LIPA is an equal opportunity employer.

All people with disabilities are encouraged to apply.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Gary Martens, Director, Human Resources and Administration.