Receptionist & Donations Scheduler

Salvation Army; Jackson (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Aflac Supplemental Insurance

403B

Job summary

The Salvation Army in Jackson, MS seeks an organized full-time receptionist/dispatcher to handle calls, greet visitors, process donations, and schedule truck pickups. You will assist with data entry and filing while routing messages to the appropriate staff.

Responsibilities include coordinating donations and pickup tickets, supporting drivers, and providing accurate information to donors and callers. A high school diploma or GED and relevant experience are required.

Qualifications

• High school diploma or GED required.
• Two years of progressively responsible experience with telephone switchboard responsibilities or dispatcher duties in a large firm.
• Equivalent combination of training and experience accepted.

Responsibilities

• Answers the telephone in a courteous manner and directs calls; records messages; receipts deliveries and donations.
• Greets and announces visitors; provides information about Salvation Army operations and services.
• Records and updates messages and pickup tickets; schedules route assignments for Truck Driver(s).
• Assists with data entry, filing, and vendor notifications.
• Notifies appropriate staff of donor arrivals and assists with donation receipts and pickups.

Skills

Telephone handling

Dispatcher duties

Education

High school diploma or GED

Job description

Schedule: Monday - Friday, 8:30 am – 4:30 pmPosition Type: Full-time with BenefitsThis position is responsible for:Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as data entry and filing. Records accurate and complete donation pickup tickets; plans and schedules the route assignments for Truck Driver(s).Key Responsibilities:Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in; retains and organizes log sheetsAssists with various data entry, vendor notifications, and filing projects.Receives and prepares receipts for donations; notifies proper individuals of item arrival by telephone and/or E-mail.Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.Records and updates pickup information; ensures the accuracy and completeness of the same.Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.Employee BenefitsHealth InsurancePaid Time OffAflac Supplemental Insurance403BHigh school diploma or G.E.D. required, ANDTwo years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, ORAny equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.Equal Opportunity Employer Veterans/Disabled