Administrative and Donor Data Specialist

Salvation Army; Jackson (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Aflac policies

PTO

Voluntary Life Insurance

Retirement

Holiday Pay

Job summary

The Salvation Army in Jackson, MS seeks an experienced executive assistant to the Divisional Development Director. This role handles confidential paperwork, reports, and high‑level administrative tasks in a busy office environment.

You will manage offline/online donor data, train users on the donor management system, monitor donations, and coordinate with Finance to ensure accurate processing and refunds where needed.

Qualifications

• Requires four years of experience with donor management or equivalent office work.
• Experience operating/maintaining a donor management system is essential.
• Excellent written and verbal communication in English required.

Responsibilities

• Provide executive-level assistance to the Divisional Development Director.
• Prepare confidential and complex administrative paperwork with limited supervision.
• Monitor and update donor records; train local users on CRM usage.
• Reconcile donations and ensure proper credit card processing with Finance.

Skills

Executive support

Administrative skills

Data entry

Report generation

Donor relations

CRM database

Education

Two-year degree preferred

Tools

Donor management system

Database systems

Microsoft Office

Job description

Schedule / hours: This is a Full Time Position. Monday – Thursday 8:30 am – 4:30 pm ( 60 biweekly hours )This position is responsible for:Provides executive-level assistance to the Divisional Development Director; responsible for all administrative details; performs high-level office and complex administrative support duties.Key Responsibilities:Administrative Responsibilities:Prepares and/or types a wide variety of professional-level paperwork including that of a confidential, complex, and/or technical nature with limited supervision and direction ensures receipt, updates, and maintains monthly production reports.Receives data regarding each marketing campaign; compiles and records information and statistics necessary to generate reports and distribute the same; tracks and reports program development information and progress; processes correspondence and special documents; ensures campaigns are administered in accordance with Salvation Army policies and procedures.Donor Responsibilities:Serves as the expert in the Territorial Constituent Relationship Management database for offline and online fundraising; monitors and updates donor records as necessary; trains local users in group and individual settings.Monitors, tracks and researches donation activity in established donor databases; ensures data transitions appropriately between each system and makes manual adjustments where necessary; ensures databases reconcile and finance records correspond to database activity.Serves as a point of contact to donors who have questions regarding their donation; updates the donor management system as necessary; coordinates with the Divisional Finance Department to ensure proper disbursement of credit card donations; collaborates with Territorial counterparts to ensure accurate credit card charges and refunds occur.Physical Requirements and Working Conditions:Ability to meet attendance requirements. Ability to read, write, and communicate the English language.Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Occasional driving is required for this position.Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.Work may require driving a vehicle where there may be discomforts associated with heavy traffic or changes in weather.Employee Benefits:Health InsuranceAflac policiesPTOVoluntary Life InsuranceRetirementHoliday PayTwo year degree or college coursework, supplemented by secretarial courses from a technical or vocational school preferred,andfour years experience operating/maintaining a donor management system or similar database system or performing advanced level and/or executive level administrative work in a high volume office involving working with database systemsorany equivalent combination of training and experience which provides the required knowledge, skills, and abilities.Valid State Driver’s License.Equal opportunity Employer: Veterans | Disabled