Receptionist & Customer Service Associate (ONSITE)

MCS Group; Philadelphia (Philadelphia County); On-site; USD 23,419 - 24,796; Full time

Job summary

MCS Group is seeking a Receptionist & Customer Service Associate in Philadelphia, PA. The primary role includes managing incoming phone calls and visitors, performing administrative duties, and ensuring office security.

Ideal candidates have a high school diploma or equivalent, strong communication skills, and experience with Microsoft Office. The position starts at $17-$18 per hour and requires the ability to multi-task effectively in a professional environment.

Qualifications

• Excellent oral and written communication skills; strong interpersonal skills.
• Ability to interact with customers at all levels.
• High level of attention to detail required.

Responsibilities

• Greet each visitor with a professional demeanor.
• Diary all visitors and vendor deliveries.
• Ensure office security and manage front desk.
• Assist with opening, sorting and scanning mail.
• Coordinate employee and client events.

Skills

Excellent oral and written communication skills

Strong interpersonal skills

Ability to interact with customers at all levels

High level of attention to detail

Ability to multi-task effectively

Strong knowledge of Microsoft Office

Education

High School Diploma or equivalent, Associate's Degree preferred

Job description

Receptionist & Customer Service Associate (ONSITE)

Job Category: Operations

Requisition Number: CUSTO001077

• Full-Time
• On-site

Location

Philadelphia, PA 19103, USA

Description

RECEPTIONIST/ADMIN ASSISTANT

SUMMARY

The primary role of this position is to facilitate the transition of all incoming phone calls and visitors to the proper associate in a timely manner. Also, this position will be responsible for administrative duties to be assigned from time to time by Management that can be performed while stationed at the reception desk.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet each visitor with a professional demeanor
• Diary all visitors and vendor deliveries
• Ensure office security and manage front desk
• Transfer calls to the appropriate MCS office and representative
• Assist with opening, sorting and scanning mail
• Ensure lobby, conference rooms, and break‑out room are kept orderly
• Complete special projects with operations and finance team
• Coordinate employee and client events
• Other duties as assigned

QUALIFICATIONS

• Excellent oral and written communication skills; strong interpersonal skills
• Ability to interact with customers at all levels via phone manner or visitors
• High level of attention to detail
• Ability to multi‑task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Outlook, Teams, Word)
• Capable of making timely, independent decisions

EDUCATION REQUIREMENTS

Associate's Degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience.

WORK ENVIRONMENT

• Must be able to work with Management to ensure MCS standards
• Presents self to customers with appropriate attitude.
• Maintains a secure and trusting work environment.
• Maintains an appropriate professional appearance in the workplace.

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

Must be able to sit for prolonged periods in a 7½ hour to eight‑hour day. Excessive use of phone, computer keyboard and monitor.

COMPENSATION

Starting at $17‑$18 an hour

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.