Receptionist & Customer Service Associate (ONSITE)

MCS; Philadelphia (Philadelphia County); On-site; USD 23,000 - 25,000; Full time

Job summary

MCS is seeking a Receptionist & Customer Service Associate to be stationed onsite in Philadelphia, PA. The role centers on smoothly routing incoming calls and visitors to the right associates while handling reception-area duties.

The candidate will support administrative tasks, maintain security, and assist with mail, events, and cross-team projects. HS diploma with 1–2 years’ experience preferred; associate degree nice to have.

Qualifications

• Excellent oral and written communication; strong interpersonal skills.
• Able to interact with customers at all levels via phone or in person.
• High attention to detail; ability to multi-task under pressure.
• Strong knowledge of Microsoft Office (Outlook, Teams, Word).
• Capable of making timely, independent decisions.

Responsibilities

• Greet visitors with professional demeanor.
• Diary all visitors and vendor deliveries.
• Ensure front desk security and manage lobby.
• Transfer calls to the appropriate MCS office and rep.
• Assist with opening, sorting and scanning mail.
• Keep lobby, conference rooms and breakout spaces orderly.
• Coordinate employee and client events.
• Support special projects with operations and finance.

Skills

Oral & written communication

Interpersonal skills

Attention to detail

Multi-tasking

Microsoft Office

Decision making

Education

Associate degree preferred

High School Diploma or equivalent

Tools

Outlook

Teams

Word

Job description

Receptionist & Customer Service Associate (ONSITE)

Job Category: Operations

Requisition Number: RECEP001087

• Full-Time
• On-site

Locations

Showing 1 location

Philadelphia, PA 19103, USA

Description

RECEPTIONIST/ADMIN ASSISTANT

SUMMARY

The primary role of this position is to facilitate the transition of all in-coming phone calls and visitors to the proper associate in a timely manner. Also, this position will be responsible for administrative duties to be assigned from time to time by Management that can be performed while stationed at the reception desk.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet each visitor with a professional demeanor
• Diary all visitors and vendor deliveries
• Ensure office security and manage front desk
• Transfer calls to the appropriate MCS office and representative
• Assist with opening, sorting and scanning mail
• Ensure lobby, conference rooms, and break-out room are kept orderly
• Complete special projects with operations and finance team
• Coordinate employee and client events
• Other duties as assigned

QUALIFICATIONS

• Excellent oral and written communication skills; strong interpersonal skills
• Ability to interact with customers at all levels via phone manner or visitors
• High-level of attention to detail
• Ability to multi-task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Outlook, Teams, Word)
• Capable of making timely, independent decisions

EDUCATION REQUIREMENTS

Associate's Degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience

WORK ENVIRONMENT

• Must be able to work with Management to ensure MCS standards
• Presents self to customers with appropriate attitude.
• Maintains a secure and trusting work environment.
• Maintains an appropriate professional appearance in the workplace

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

Must be able to sit for prolonged periods in a 7 1/2 hour to eight-hour day. Excessive use of phone, computer keyboard and monitor

COMPENSATION

starting at $17-$18 an hour

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Goal Completion: Inspired to perform well by the completion of tasks
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Education: High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.