Onsite Front Desk & Client Services Specialist

MCS; Philadelphia (Philadelphia County); On-site; USD 23,000 - 25,000; Full time

Job summary

MCS is seeking a Receptionist & Customer Service Associate to be stationed onsite in Philadelphia, PA. The role centers on smoothly routing incoming calls and visitors to the right associates while handling reception-area duties.

The candidate will support administrative tasks, maintain security, and assist with mail, events, and cross-team projects. HS diploma with 1–2 years’ experience preferred; associate degree nice to have.

Qualifications

• Excellent oral and written communication; strong interpersonal skills.
• Able to interact with customers at all levels via phone or in person.
• High attention to detail; ability to multi-task under pressure.
• Strong knowledge of Microsoft Office (Outlook, Teams, Word).
• Capable of making timely, independent decisions.

Responsibilities

• Greet visitors with professional demeanor.
• Diary all visitors and vendor deliveries.
• Ensure front desk security and manage lobby.
• Transfer calls to the appropriate MCS office and rep.
• Assist with opening, sorting and scanning mail.
• Keep lobby, conference rooms and breakout spaces orderly.
• Coordinate employee and client events.
• Support special projects with operations and finance.

Skills

Oral & written communication

Interpersonal skills

Attention to detail

Multi-tasking

Microsoft Office

Decision making

Education

Associate degree preferred

High School Diploma or equivalent

Tools

Outlook

Teams

Word

Job description

MCS is seeking a Receptionist & Customer Service Associate to be stationed onsite in Philadelphia, PA. The role centers on smoothly routing incoming calls and visitors to the right associates while handling reception-area duties.

The candidate will support administrative tasks, maintain security, and assist with mail, events, and cross-team projects. HS diploma with 1–2 years’ experience preferred; associate degree nice to have.