Receptionist & Customer Experience Specialist

Vadim Vinokur - State Farm Agent; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Vadim Vinokur - State Farm Agent is seeking a Receptionist to support customer service and office operations in a fast‑paced agency environment. The role emphasizes greeting customers, scheduling, and maintaining records while offering opportunities to discuss insurance options.

The ideal candidate possesses prior receptionist or customer service experience, strong communication skills, and the ability to multitask in a professional setting.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Vadim Vinokur - State Farm Agent is seeking a Receptionist to support customer service and office operations in a fast‑paced agency environment. The role emphasizes greeting customers, scheduling, and maintaining records while offering opportunities to discuss insurance options.

The ideal candidate possesses prior receptionist or customer service experience, strong communication skills, and the ability to multitask in a professional setting.