Customer Service Representative - State Farm Agent Team Member

Vadim Vinokur - State Farm Agent; Columbus (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Vadim Vinokur - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service in a growing agency. You will handle inquiries, help customers select coverage, and coordinate with the team to ensure accurate, timely responses.

This role offers on-going coaching, growth opportunities, a friendly, professional environment, and benefits including a wellness focus, paid time off, and a flexible schedule.

Qualifications

• Dedicated to providing excellent customer service.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I'm excited to be building my brand-new State Farm agency in 2026 with a growing team of two. Before becoming an agent, I worked as an Auto Adjuster and Quality Assurance Consultant - I've been in the insurance industry since 2006. I earned my automotive degree from Columbus State, am married with three children, and enjoy mountain biking and whitewater rafting in my free time.

Serving others has always been important to me. I'm actively involved in my church, participate in community outreach focused on the skilled trades, and conduct mock interviews at local vocational schools to help students prepare for their careers.

Our agency offers professional development, coaching, performance bonuses, team-building events, birthday lunch celebrations, free snacks and coffee, a wellness benefit, and opportunities for growth and advancement. As a new agency, you'll have the opportunity to grow alongside the business and make a meaningful impact from day one.

Our culture is professional, fun, and built on servant leadership. I believe in leading by example, investing in my team, and helping others succeed. I'm looking for someone with integrity who is coachable, accountable, and eager to learn. If you're a positive team player who enjoys serving others and wants to build a rewarding career, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Vadim Vinokur - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.