Receptionist & Customer Care Specialist (Insurance Sales)

Debra Herndon - State Farm Agent; Northville (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Debra Herndon - State Farm Agent is seeking a friendly receptionist to greet customers, manage scheduling, and handle inquiries. You will maintain customer records, engage with clients to identify insurance needs, and support daily administrative tasks, joining a team focused on outstanding service.

The role emphasizes strong communication, multitasking, and basic computer skills, with opportunities for development within a trusted insurance agency environment.

Qualifications

• Experience in a receptionist or customer service role.
• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Debra Herndon - State Farm Agent is seeking a friendly receptionist to greet customers, manage scheduling, and handle inquiries. You will maintain customer records, engage with clients to identify insurance needs, and support daily administrative tasks, joining a team focused on outstanding service.

The role emphasizes strong communication, multitasking, and basic computer skills, with opportunities for development within a trusted insurance agency environment.