Receptionist & Customer Care Specialist — Growth Path

Simonsaysinsure; Florida; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent team is seeking a receptionist to support a busy office in Coral Springs, FL. The role involves greeting clients, scheduling appointments, handling inquiries, and maintaining customer records while identifying opportunities to offer insurance options.

The ideal candidate has experience in reception or customer service, strong communication skills, and proficiency with MS Office and CRM systems.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Willingness to engage in sales conversations.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify opportunities for insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

MS Office & CRM basics

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent team is seeking a receptionist to support a busy office in Coral Springs, FL. The role involves greeting clients, scheduling appointments, handling inquiries, and maintaining customer records while identifying opportunities to offer insurance options.

The ideal candidate has experience in reception or customer service, strong communication skills, and proficiency with MS Office and CRM systems.