Receptionist & Customer Care — Insurance Team Member

Anna Wagner - State Farm Agent; Spokane (WA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Anna Wagner - State Farm Agent is seeking a friendly Receptionist to greet clients, manage schedules, and assist in handling inquiries. You will contribute to a positive, service‑driven office atmosphere and help identify opportunities to discuss insurance options with customers.

The role emphasizes strong interpersonal skills, multitasking, and reliable administrative support in a fast‑paced agency environment, with a focus on customer care and team collaboration.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including MS Office and CRM.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to offer insurance options when appropriate.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Multitasking

Sales conversations

Office coordination

Tools

Microsoft Office

CRM systems

Job description

Anna Wagner - State Farm Agent is seeking a friendly Receptionist to greet clients, manage schedules, and assist in handling inquiries. You will contribute to a positive, service‑driven office atmosphere and help identify opportunities to discuss insurance options with customers.

The role emphasizes strong interpersonal skills, multitasking, and reliable administrative support in a fast‑paced agency environment, with a focus on customer care and team collaboration.