Client Experience Lead — Insurance Office

State Farm; Schaumburg (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Anna Gaudyn - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our friendly office. The role centers on greeting customers, managing appointments, and supporting daily operations with a positive, team-focused attitude.

Ideal candidates are highly organized, detail-oriented, and comfortable engaging in conversations about insurance options while maintaining accurate customer records and contributing to a collaborative workplace culture.

Qualifications

• Previous receptionist or customer service experience required.
• Strong communication and interpersonal skills essential.
• Organizational and multitasking abilities must be demonstrated.
• Willingness to engage in sales conversations and upsell.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and on the phone.
• Direct visitors to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations with customers to offer insurance options.
• Provide excellent customer service and follow up on needs.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Bilingual Spanish/Polish

Tools

Microsoft Office

CRM systems

Job description

Anna Gaudyn - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our friendly office. The role centers on greeting customers, managing appointments, and supporting daily operations with a positive, team-focused attitude.

Ideal candidates are highly organized, detail-oriented, and comfortable engaging in conversations about insurance options while maintaining accurate customer records and contributing to a collaborative workplace culture.