Receptionist Coordinator

Restoration Industry Leader; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Competitive compensation

Benefits

Paid training

Career progression

Personal and professional development

And more!

Job summary

Restoration Industry Leader is seeking a Receptionist–Dispatcher for an in-person, full-time role. You will handle incoming calls, schedule restoration teams, and manage data across multiple systems to ensure accurate routing and customer communications.

Ideal candidates have at least 2 years of customer service or office experience, strong communication skills, and proficiency with Microsoft Office. Bilingual English/Spanish is a plus, and knowledge of local geography is preferred.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft programs (Excel, Outlook) and able to learn new software.
• Ability to effectively multitask and stay detail oriented.
• Prior dispatch experience is helpful.
• Knowledge of local geographical area preferred.
• High school diploma/GED preferred.
• Must be knowledgeable in relevant computer applications.
• Bilingual English/Spanish preferred.

Responsibilities

• Receive incoming calls and emails about past services and general inquiries.
• Dispatch and schedule restoration teams to leads and projects with management.
• Review and maintain software to route teams and input customer information.
• Perform detailed data entry in multiple systems.
• Collaborate with other departments as needed.

Skills

Communication

Multitasking

Dispatch experience

Microsoft Office

Geography knowledge

Bilingual EN/ES

Computer literacy

Education

High school diploma/GED

Tools

Excel

Outlook

Microsoft Office

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Receptionist – Dispatcher Job Posting

This is an in person, full time position

Benefits

• Competitive compensation
• Benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs
• Ability to effectively multi-task
• Prior dispatch experience helpful
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• High school diploma/GED (preferred)
• Must be knowledgeable in relevant computer applications
• Bilingual (English/Spanish) preferred

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.