Customer Service & Dispatch Coordinator

Manufacturing Inc; Worcester (MA); On-site; USD 27,552 - 30,307; Full time

Job summary

A local manufacturing company in Worcester, Massachusetts is looking for a Customer Service Representative to join their team. The ideal candidate will provide excellent customer service by answering calls, processing orders, and coordinating service dispatching. Successful applicants will possess strong communication and organizational skills and have a background in customer service. The role offers a pay range of $20 - $22 per hour depending on experience, with a standard shift from 8:00 AM to 4:30 PM.

Qualifications

• Previous customer service experience, preferably in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
• Processing orders and requests accurately.
• Scheduling and dispatching service technicians or teams.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking abilities

Problem-solving skills

Computer proficiency

Job description

About the job Customer Service Representative

We are seeking a friendly and efficient Customer Service and Dispatching Representative to join our team. In this fast-paced environment, you will be responsible for providing excellent customer service while also coordinating and dispatching our service team.

Responsibilities include:

• Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
• Providing information about our products and services.
• Processing orders and requests accurately.
• Scheduling and dispatching service technicians or teams to customer locations.
• Maintaining clear and accurate records of customer interactions and dispatching activities.
• Coordinating with service teams to ensure timely and efficient service delivery.
• Following up with customers to ensure satisfaction.
• Handling customer complaints and escalating issues as needed.
• Performing general administrative tasks as required.

Skills/Qualifications:

• Previous customer service experience, preferably in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good problem-solving skills.
• Proficiency in basic computer applications.
• Ability to learn and use dispatching software.
• Strong attention to detail and accuracy.
• Reliable and punctual.

Shift:

• 8:00 AM - 4:30 PM

Pay:

• $20 - $22 per hour (depending on experience)

Call to Action:

If you are a customer-focused individual with excellent communication and organizational skills who thrives in a fast-paced setting, we encourage you to apply. Please submit your resume detailing your relevant experience.

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard

to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws.