Receptionist - Birmingham Orthodontics

Rock Dental Missouri PLLC; Alabaster (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

EAP

Orthodontic care for family

Paid time off

Paid holidays after 90 days

401(k) retirement plan

Job summary

Rock Dental Missouri PLLC is seeking a Front Desk Receptionist to be the welcoming face and logistical heartbeat of the practice. You will manage daily patient flows, greet visitors, and handle insurance details with care.

The ideal candidate brings 2+ years in front-office or customer service, strong communication skills, and comfort with scheduling software. Enjoy a supportive team, health benefits, and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• 2+ years in front-office, administrative, or hospitality/customer service; dental/medical background a plus.
• Tech-savvy with practice management software and scheduling systems.
• Excellent verbal and written communication skills.

Responsibilities

• Master the schedule: coordinate appointments and proactively confirm visits to keep timetables on track.
• Greet visitors warmly and address questions with empathy to ease anxieties before appointments.
• Verify patient eligibility and navigate insurance details while keeping records accurate.
• Maintain electronic dental records with HIPAA compliance at every touchpoint.
• Keep the reception area polished, organized, and well-stocked.

Skills

Empathy

Communication

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

Practice management software

Digital scheduling systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Role As our Front Desk Receptionist , you are the welcoming face, the reassuring voice, and the logistical heartbeat of our practice.

What You'll Do

• Master the Schedule: Orchestrate smooth daily patient flows, coordinate appointments, and proactively confirm visits to keep treatment schedules productive and on time.
• Guide the Patient Experience: Greet every visitor with authentic hospitality, answer questions with empathy, and ease any dental anxieties before appointments begin.
• Demystify Insurance & Accounts: Verify patient eligibility, navigate coverage details with clarity, and keep account records precise and up to date.
• Maintain Accurate Records: Manage electronic dental records with meticulous care and ensure patient privacy (HIPAA compliance) at every touchpoint.
• Keep the Practice Pristine: Partner with the team to ensure the reception area stays polished, organized, and fully stocked with essentials.

Who You Are

• A Natural People Person: Genuinely kind, empathetic, and composed under pressure. You naturally diffuse tense situations with patience and tact.
• A Proactive Problem Solver: You don't wait for instructions-you anticipate provider needs, foresee bottlenecks, and keep the front desk running like clockwork.
• Meticulously Organized: Details matter to you, from clear charting notes to error-free billing entries.
• A Dedicated Teammate: You take pride in open communication, welcome constructive feedback as a tool for growth, and celebrate team wins.

Qualifications

• High school diploma or equivalent.
• Experience: 2+ years of front-office, administrative, or hospitality/customer service experience (dental or medical office background is a strong plus).
• Tech-Savvy: Comfortable navigating practice management software, digital scheduling systems, and standard office applications.
• Communication: Exceptional verbal and written communication skills.

Why You'll Love Working Here (Total Rewards)

• Professional Support & Growth: Competitive hourly compensation, structured advancement pathways, and a collaborative team culture where leadership invests in your success.
• Health & Well-Being: Comprehensive health insurance options, an Employee Assistance Program (EAP), and complimentary orthodontic care for you and your immediate family.
• True Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays starting after 90 days of employment.
• Your Future, Secured: An industry-leading 401(k) retirement plan featuring generous company-matching contributions.

Ready to bring your positive energy and organizational talent to a team that values you?