Bilingual Receptionist - Birmingham Orthodontics

Rock Dental Brands; Hoover (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary orthodontic treatment

Health insurance options

401(k) with company matching

Paid time off

Job summary

Rock Dental Brands’ Hoover practice (Birmingham Orthodontics) is seeking a friendly Bilingual Receptionist to be the welcoming face of the front desk. You will greet patients, manage check-ins, and support orthodontists, assistants, and team leads to keep daily operations running smoothly.

Fluency in English and Spanish is required. The role emphasizes excellent communication, organization, and a team-first attitude in a fast-paced setting with opportunities for growth and benefits.

Qualifications

• Bilingual (English/Spanish) required, verbal and written.
• Strong communication and people skills.
• Excellent organization and ability to multitask.

Responsibilities

• Welcome patients and families at front desk with warmth.
• Coordinate scheduling, confirmations, and patient flow.
• Verify insurance eligibility and assist with understanding coverage.
• Maintain HIPAA-compliant patient records and digital files.
• Keep reception area organized, stocked, and inviting.

Skills

Bilingual English/Spanish

Communication skills

Time management

Team player

Customer service

Education

High school diploma

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

At Birmingham Orthodontics, we don’t just straighten teeth—we transform lives and build confidence! As our Bilingual Receptionist , you are the welcoming face and voice of our Hoover practice. You’ll deliver world-class service to our patients while collaborating closely with our orthodontists, clinical assistants, and team leads to keep our day running seamlessly.

If you are fluent in both English and Spanish, love connecting with people, and thrive in a fast-paced, high-energy environment, we’d love to welcome you to our family!

What You’ll Do (Key Responsibilities)

• First Impression Champion: Warmly welcome patients and families, managing check-ins, phone lines, and direct customer service with enthusiasm.
• Patient & Schedule Optimization: Coordinate patient scheduling, appointment confirmations, and patient flow to maximize treatment efficiency.
• Insurance & Financial Coordination: Verify insurance eligibility, manage patient accounts, and assist families in understanding their coverage.
• Records & Administration: Maintain precise, HIPAA-compliant patient health records and digital files.
• Practice Support: Maintain front-desk stock, assist with office organization, and ensure our reception area is clean, inviting, and stocked.

What We’re Looking For

• Bilingual Proficiency: Fluent in English and Spanish (verbal and written) to comfortably assist our diverse patient community.
• Communication & People Skills: Outstanding verbal and written communication with a genuinely kind, warm, and approachable personality.
• Detail & Time Management: Exceptional organization, attention to detail, and the ability to multi-task effortlessly.
• Team Player Mindset: Anticipates doctor and team needs, handles constructive feedback with grace, and approaches challenges with problem-solving energy.
• Qualifications: High school diploma (or equivalent); 2+ years of front office experience preferred ; basic computer literacy; legible handwriting.

Why You’ll Love Working Here (Total Rewards)

You’ll join a winning, close-knit team that lifts each other up and celebrates success together. We offer a culture of continuous growth and an environment where you are valued every day.

Supporting Your Professional Growth:

• Competitive compensation
• Clear opportunities for career advancement
• A passionate, supportive team that cares about our mission and our patients

Supporting Your Health & Well-Being:

• Flexible health and medical insurance options
• Employee Assistance Program (EAP)
• Complimentary orthodontic treatment for you and your family!

Life Balance & Future Planning:

• Paid Time Off (PTO) and paid holiday time
• Industry-leading 401(k) retirement plan with company matching

Ready to Join Our Team?

If you bring exceptional customer service, bilingual skills, and a positive, team-first attitude, we can’t wait to meet you!