Receptionist - Bilingual Spanish

Northeast Independent Living Program Inc; Lawrence (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Gas card

Job summary

Northeast Independent Living Program Inc seeks a Receptionist to provide agency-wide administrative support, greet visitors, and manage front desk operations from our Lawrence, MA office.

The ideal candidate has bilingual English/Spanish skills, 1–2 years in a receptionist or admin role, and proficiency with Microsoft Office. This role emphasizes professionalism, confidentiality, and strong customer service.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or GED required.
• 1–2 years in receptionist/admin/customer service in human services.
• Strong verbal and written communication with a welcoming demeanor.
• Ability to multitask, prioritize, and protect confidentiality.
• Proficient with Microsoft Office and office technology.

Responsibilities

• Answer and route calls, respond to emails and voicemails promptly.
• Greet visitors and provide front desk support and information on services.
• Maintain front desk operations, sign-in, and organize common areas.
• Manage incoming/outgoing mail and packages, distribution and postage.
• Coordinate with facilities staff and vendors; inform management of issues.
• Provide general admin support and assist with scheduling, events, and documents.
• Support management to ensure efficient front office operations.
• Attend to other duties as assigned, with reliable attendance.

Skills

Bilingual (EN/ES)

Customer service

Strong communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

***$1,000 Sign-on Bonus and $100 Gas Card

Job Purpose

The Receptionist provides agency-wide administrative support, serves as the first point of contact by greeting visitors and answering phones, and assists with daily office operations. We are seeking candidates with strong administrative skills and experience in a human services setting. The ideal candidate is culturally competent and demonstrates a commitment to the agency’s philosophy and values.

Duties and Responsibilities

Essential Job Functions:

• Manage incoming communications, including answering and routing telephone calls and responding to email and voicemail in a timely manner.
• Greet visitors and provide welcoming, professional front office experience while sharing information about agency services and directing inquiries appropriately.
• Maintain reception operations by ensuring front desk coverage, monitoring visitor traffic and sign-in procedures, keeping reception and common areas organized, and completing daily opening and closing procedures.
• Manage incoming and outgoing mail and packages, including sorting, distribution, postage processing, receipt, check-in, and delivery of orders.
• Serve as a central point of front-end communication by coordinating with facilities staff and vendors and keeping management informed of time-sensitive matters and emerging issues.
• Provide administrative support as needed, including preparing materials and basic technology support; assisting with event planning, logistics, and conference room scheduling; monitoring and ordering office supplies; updating organizational resources; preparing and editing documents; and performing data entry.
• Provide administrative support to management to ensure efficient and effective front office operations.
• Perform other duties as assigned.
• Regular and reliable attendance is an essential function of this position.

Interpersonal Communication:

• Model integrity and professional ethics while maintaining the confidentiality of consumer, employee, and organizational information.
• Maintain positive working relationships with consumers, co-workers, referral sources, vendors, and community partners to achieve positive outcomes.
• Maintain proficiency in Microsoft Office applications and the agency's consumer database while adapting to new technology as needed.

Teamwork and Cooperation:

• Work collaboratively as an effective team member through individual contribution, accountability, and commitment to agency goals.
• Demonstrate effective communication and problem-solving skills in verbal, written, and electronic formats.

Workplace Performance and Professional Development:

• Build and maintain positive relationships with consumers and contribute to a positive public image of the organization.
• Maintain a productive work environment through planning, dependability, and effective use of benefit time.
• Demonstrate a commitment to continuous improvement and the knowledge, skills, and abilities required for the position.
• Participate in continuing education, training, and staff development opportunities.
Share knowledge and provide formal and informal peer mentoring to support team success.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or equivalent (GED) required.
• One to two years of experience in a receptionist, administrative, or customer service role, preferably in a human services or nonprofit environment.
• Strong verbal and written communication skills with a professional and welcoming demeanor.
• Demonstrated customer service skills and the ability to interact effectively with diverse populations.
• Cultural competence and commitment to the agency's mission, philosophy, and values.
• Ability to manage multiple tasks, prioritize responsibilities, and respond to time-sensitive needs.
• Proficiency in Microsoft Office (Word, Outlook, Excel) and general office technology, including multi-line phone systems, copiers, and scheduling platforms.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Reliable, punctual, and able to work independently as well as collaboratively within a team.
• Individuals with lived experience with disability, either personally or through significant caregiving or advocacy experience, are encouraged to apply.

Physical Requirements

• Ability to remain seated or standing for extended periods while performing reception duties.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to operate standard office equipment, including computers, copiers, and multi-line telephone systems.
• Ability to occasionally lift or move office supplies and packages weighing up to 20 pounds.
• Ability to move throughout the office to greet visitors and support daily operations.

Direct Reports

• None

The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ+ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process, offer processes, or at any point after the start of employment. If reasonable accommodation is needed, please contact the HR Specialist at 978-245-8461.