Supportive Services Receptionist/Office Aide

Alliancect; Bridgeport (CT); On-site; USD 16,200 - 19,800; Full time

Job summary

Alliancect is seeking a Supportive Services Receptionist/Office Assistant in Bridgeport, Connecticut. This role involves answering incoming calls, greeting clients, and performing data entry and record-keeping. Candidates should have a high school diploma and experience in telephone and computer data entry.

The position requires excellent communication skills and the ability to handle calls from the public with professionalism and patience. Join us in supporting community empowerment.

Qualifications

• One year of training and/or experience in telephone and computer data entry.
• Must take clear and concise messages.
• Ability to communicate well on the phone and work effectively with clients, staff, and the general public.

Responsibilities

• Answer and direct all incoming calls.
• Greet clients and visitors.
• Perform record keeping and data entry.
• Screen calls to determine callers’ needs and direct to appropriate department.

Skills

Telephone communication

Data entry skills

Customer service

Ability to work under pressure

Ability to work in a diverse environment

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

8 days ago Requisition ID: 1439

Salary Range: $18.00 To $18.00 Annually

Alliance for Community Empowerment, Inc.

Job Description

JOB TITLE: Supportive ServicesReceptionist/ Office Assistant

DEPT: O & P

GRADE: 7

Job Summary

Operate the telephone in a pleasant and efficient manner. Have knowledge of all agency programs: Starting date, eligibility, and documentation required to apply. Perform record keeping and data entry. Has significant interaction with the public.

Essential Functions

• Answer and direct all incoming calls.
• Greet clients and visitors.
• Operate the telephone console in a pleasant and efficient manner. Have knowledge of all agency programs: starting date, eligibility, and documentation required to apply, distribute program applications, and advise where facilities/programs are available and/or operating.
• Screen calls as necessary to determine callers’ needs/problem/reason for call and direct to appropriate department or program. Able to navigate through the IVR system and schedule appointments.
• Take messages when staff are out of their office(s), and relay messages to the appropriate staff member(s) when they return to the office.
• Copy all information that the client returns for completion of their application, and place it in the designated case worker’s mail slots.
• Open, date‑stamp, sort, and distribute all mail for a site.
• Monitor usage of the copying machine, and obtain service when necessary for repair.
• Attend periodic staff meetings.
• Perform other related duties as assigned.

Education, Experience, and Skills Required

• High School diploma or equivalent.
• One year of training and /or experience as a telephone and computer data entry.
• Must take clear and concise messages.
• Ability to communicate well on the phone and work effectively with clients, staff, and the general public.
• Must be able to deal courteously with the public.
• Must have a mature personality, be able to work under pressure, and possess the patience necessary to communicate with people who call/come to the agency for assistance, when the very nature of their problem or call for assistance can be an emergency situation that is upsetting to the caller.
• Ability to work in a diverse environment.

Physical Requirements

HOURS/DAY: 0-1 1-2 2-4 4-7

Standing X
Reaching X
Driving X
Walking X
Twisting X
Lifting X
Gripping X
Keyboard use X

AN EQUAL OPPORTUNITY EMPLOYER-THROUGH AFFIRMATIVE ACTION