Receptionist/BDC Admin

Chevrolet GMC of Fairbanks; Fairbanks (AK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Short/Long-Term Disability

Vehicle Purchase Discounts

Employee Stock Purchase Plan

Wellness Programs

Job summary

Chevrolet GMC of Fairbanks is seeking a motivated BDC Administrator to join our Service Department. This full-time role supports customer relations, data integrity, and appointment scheduling, with a Monday–Friday schedule and a comprehensive benefits package.

You will build knowledge of products, pricing, and promotions while utilizing computer and phone skills to enhance customer experience and retention. Prioritizing accuracy and a proactive communication style is essential for success.

Qualifications

• High School diploma or equivalent required.
• 18 years or older required.
• Drug-free workplace policy in effect.
• Customer service orientation and detail-minded approach.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved processes to keep the customer perspective first.
• Gather accurate customer information to create a database for follow-up and retention.
• Use phone skills to follow up with customers about their experience and resolve issues.
• Set solid appointments with daily customer call-ins and leads.
• Assist in driving appointments, sales, and customer retention via the internet department.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Education

High School Diploma or Equivalent

Job description

Dealership:L0143 Chevrolet GMC of FairbanksChevrolet GMC of FairbanksNow Hiring – BDC AdministratorPay: $20.00 - $25.00 per hour (DOE)Schedule: Monday - Friday 8am - 5pm, closed Saturdays and SundaysWhy Join Our Team?At Chevrolet GMC of Fairbanks, we believe our team members are the foundation of our success. We are committed to creating a positive, professional environment where employees can grow their careers while delivering exceptional service to our customers.We are looking for a customer-focused BDC Administrator to join our Service Department. This is an excellent opportunity for someone who enjoys working around vehicles and takes pride in creating a great customer experience.What You'll DoLead customer relations process management at assigned store(s) by observing, installing, and training approved processes, to assure our customer's perspective comes first.Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.Gather accurate customer information to create a database for follow-up and retentionBuild knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.Use computer skills within our internet department to increase appointments, sales, and customer retention.Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.Other duties as assigned.What You'll BringAttention to detailSense of urgencyExcellent communicationTyping – ability to type efficientlyMathematics – using mathematics to solve problems.Basic computer skillsTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.