BDC Coordinator - Customer Experience & Appointments

Lithia & Driveway; Fairbanks (AK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Chevrolet GMC of Fairbanks, part of Lithia & Driveway, is hiring a BDC Administrator to join the Service Department. The role focuses on customer relations, data collection, product knowledge, pricing, and promotions to boost appointments and retention. Strong communication and computer skills are essential.

Work schedule is Monday through Friday, 8am to 5pm; weekends are closed. Competitive benefits and opportunities to grow with a national dealer group are offered.

Qualifications

• Attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

Responsibilities

• Lead customer relations process management to put the customer first.
• Create accountable continuous improvement plans via observations and meetings.
• Gather accurate customer data to build a follow-up database.
• Build knowledge of product info, pricing, events and promotions.
• Use computer skills to increase appointments, sales, and retention.
• Follow up with customers by phone to resolve issues.
• Set solid appointments from daily call-ins and leads.
• Other duties as assigned.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Job description

Chevrolet GMC of Fairbanks, part of Lithia & Driveway, is hiring a BDC Administrator to join the Service Department. The role focuses on customer relations, data collection, product knowledge, pricing, and promotions to boost appointments and retention. Strong communication and computer skills are essential.

Work schedule is Monday through Friday, 8am to 5pm; weekends are closed. Competitive benefits and opportunities to grow with a national dealer group are offered.