Receptionist / Appointment Coordinator

Lincoln of Wayne; Wayne (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Professional development

Job summary

Lincoln of Wayne is seeking a Receptionist / Appointment Coordinator to serve as the first voice of our luxury service department. You will handle a high volume of inbound calls, schedule and confirm appointments, and make outbound calls to promote maintenance and promotions.

The role requires a polished, professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment while delivering an elevated customer service experience aligned with the Lincoln

Qualifications

• Experience in receptionist or call center role.
• Excellent verbal and written communication skills.
• Polished, professional demeanor with client-first attitude.

Responsibilities

• Answer and manage a high volume of inbound service calls with professionalism.
• Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools.
• Make outbound calls to past and prospective clients to promote maintenance, recalls, and promotions.
• Communicate clearly with service staff and clients to maintain accurate expectations.
• Maintain organized records of client contact and appointments.
• Deliver an elevated customer service experience aligned with the Lincoln brand.

Skills

Receptionist experience

Customer service

Outbound calling

Verbal communication

Professional demeanor

Tools

CDK

Reynolds & Reynolds

Job description

About Us

At Lincoln of Wayne, we are proud to represent the Lincoln brand—synonymous with sophistication, comfort, and personalized service. Our service department delivers on this promise every day, and we are seeking a polished and proactive individual to join our team as a Receptionist / Appointment Coordinator.

Position Overview

In this dynamic role, you will be the first voice of our luxury service department. You’ll manage a high volume of inbound calls, coordinate appointment scheduling, and also make outbound calls to promote additional business. If you thrive in a fast-paced environment, love talking to people, and are committed to excellence in every interaction, we want to hear from you.

Schedule

Monday: 10:00–6:00 Tuesday: 9:00–6:00 Wednesday: 9:00–6:00 Thursday: 9:00–6:00 Friday: OFF Saturday: 8:00–4:00 Sunday: OFF

Key Responsibilities

• Answer and manage a high volume of inbound service calls with professionalism and care

• Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools

• Make outbound calls to past and prospective clients to:

  • Remind them of upcoming or overdue maintenance

  • Inform them of current recalls and currentservice promotions

  • Re-engage lost or inactive customers

• Communicate clearly with service staff and clients to maintain accurate expectations

• Maintain organized records of client contact and appointments.

• Deliver an elevated customer service experience aligned with the Lincoln brand

Qualifications

• Experience in a receptionist, customer service, or call center role (automotive or luxury service experience preferred)

• Comfortable making outbound calls to generate and retain service business

• Excellent verbal and written communication skills

• Polished, professional demeanor with a client-first attitude

• Able to multitask effectively in a fast-paced environment

• Familiarity with dealership software (CDK, Reynolds & Reynolds, etc.) is a plus

Why Work With Us?

• Represent a prestigious "Lincoln Presidents Award" winning dealership

• Work in a supportive, team-oriented environment

• Enjoy opportunities for professional development and growth

• Competitive pay, benefits, and employee discounts

• Be part of a culture that values integrity, hospitality, and customer satisfaction