Luxury Service Receptionist & Appointment Coordinator

Lincoln of Wayne; Wayne (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Professional development

Job summary

Lincoln of Wayne is seeking a Receptionist / Appointment Coordinator to serve as the first voice of our luxury service department. You will handle a high volume of inbound calls, schedule and confirm appointments, and make outbound calls to promote maintenance and promotions.

The role requires a polished, professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment while delivering an elevated customer service experience aligned with the Lincoln

Qualifications

• Experience in receptionist or call center role.
• Excellent verbal and written communication skills.
• Polished, professional demeanor with client-first attitude.

Responsibilities

• Answer and manage a high volume of inbound service calls with professionalism.
• Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools.
• Make outbound calls to past and prospective clients to promote maintenance, recalls, and promotions.
• Communicate clearly with service staff and clients to maintain accurate expectations.
• Maintain organized records of client contact and appointments.
• Deliver an elevated customer service experience aligned with the Lincoln brand.

Skills

Receptionist experience

Customer service

Outbound calling

Verbal communication

Professional demeanor

Tools

CDK

Reynolds & Reynolds

Job description

Lincoln of Wayne is seeking a Receptionist / Appointment Coordinator to serve as the first voice of our luxury service department. You will handle a high volume of inbound calls, schedule and confirm appointments, and make outbound calls to promote maintenance and promotions.

The role requires a polished, professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment while delivering an elevated customer service experience aligned with the Lincoln