Receptionist/Administrator | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Virginia; On-site; USD 22,000 - 28,000; Part time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a part-time Receptionist/Administrator for Royal Primary Care, based at our Staveley Practices. You will support the reception team, manage appointments, and handle patient inquiries in a busy medical environment.

The role requires GCSEs in maths and English, basic IT skills, and experience in a reception setting with knowledge of SystmOne. You’ll contribute to efficient patient care and smooth office administration.

Qualifications

• GCSE Maths & English grade C or above.
• Basic IT skills and experience with office software.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

Responsibilities

• Ensure reception is manned at all times and greet patients courteously.
• Maintain and monitor the practice appointments system and triage requests.
• Process personal and telephone requests for appointments and visits.
• Direct callers to the appropriate healthcare professional and record messages.
• Handle incoming/outgoing mail, filing and data entry in line with procedures.
• Process repeat prescriptions according to Practice guidelines and manage stationery.

Skills

Basic IT skills

Public-facing experience

Reception environment experience

Office procedures awareness

Communication and interpersonal skills

Education

GCSE Maths & English

Tools

SystmOne

Job description

Receptionist/Administrator | Chesterfield Royal Hospital NHS Foundation Trust

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Administrator to work within in our busy medical practice based at our Staveley Practices.

The successful candidate should have:

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.
• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

This advert closes on Friday 20 Nov 2026