Outpatient Clerk

Freeman Hospital

Carthage (MO)

On-site

USD 28,000 - 33,000

Full time

27 hours ago

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Benefits offered by this job

Full training

Team support

Development opportunities

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking an Outpatients Clerk (Band 2) for the Ophthalmology Department at the Newcastle Eye Centre, Royal Victoria Infirmary. You will be the first point of contact for patients, handling appointments, registrations and general inquiries with a focus on excellent customer service.

The role requires good literacy, numeracy and IT skills, and previous reception/clerical experience is helpful.

Qualifications

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.
Good literacy and numeracy skills.
Ability to communicate with members of the public, all staff and health care providers.
IT skills in Windows based applications.

Responsibilities

To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered.
To continue to develop and maintain competencies in all areas of work.

Skills

Good literacy and numeracy skills

Communication with public and staff

IT skills (Windows)

Reception/clerical experience

Education

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Job description

37 Hours 30 Minutes/Week
Urgent treatment centres

Outpatient Clerk

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

We are seeking Outpatients Clerks to join the busy Ophthalmology Department at the Newcastle Eye Centre, based at the Royal Victoria Infirmary.

The Newcastle Eye Centre is one of the largest eye care centres in the UK, treating over 100,000 patients each year, including a dedicated Eye Emergency Department seeing around 20,000 patients annually. We provide care for adults and children, delivering elective, emergency and highly specialised services.

As a Band 2 Outpatients Clerk, you will play a key role in supporting outpatient clinics and will often be the first point of contact for patients, helping to provide a positive, professional and reassuring experience.

This role is ideal for someone who is organised, caring and reliable. No previous NHS experience is required — we are looking for a positive attitude, good communication skills, attention to detail and a commitment to excellent customer service. You will be confident using basic IT systems, able to follow procedures accurately, maintain confidentiality and remain calm in a busy environment.

In return, we offer full training, team support and opportunities to develop, with the satisfaction of knowing your work helps deliver safe, timely and compassionate patient care.

Interview Date 01 December 2026
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

As an Outpatients Clerk, you will support outpatient administration by booking, cancelling and rearranging appointments in line with agreed procedures. You will register patients under supervision, prepare clinic lists and notes, and check patients in on arrival, ensuring attendance is recorded accurately.

You will act as a first point of contact for patients, responding politely and professionally to face to face and telephone enquiries. You will provide basic appointment information and clinic directions and ensure that more complex queries are passed to senior administrative staff.

The role involves maintaining accurate patient records by updating patient details and clinic outcomes, filing, scanning and copying documentation, and ensuring all information is handled in line with confidentiality and data protection requirements. You will report any data quality issues to a supervisor.

You will support the smooth running of clinics by assisting with patient flow, escalating issues such as missing notes and clinic delays, and helping manage follow up appointments and Did Not Attends (DNAs). General administrative duties will include filing, photocopying, post handling and supporting the outpatient team with day to day tasks. You will also attend training and follow Trust policies, NHS values and health and safety procedures.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

The post requires basic IT skills, good communication and customer care skills, attention to detail, the ability to follow instructions and work as part of a team, and an understanding of the importance of confidentiality in a healthcare environment.

Person specification

Qualifications & Education

Essential criteria

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience

Desirable criteria

Previous reception/clerical experience
Previous customer care experience

Skills & Abilities

Essential criteria

Good literacy and numeracy skills
Ability to communicate with members of the public, all staff and health care providers
Ability to work effectively as part of the multi-disciplinary team
IT skills in windows based applications

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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