Patient Services Medical Receptionist

NHS Jobs; Bourne (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

NHS pension

On-site parking

Job summary

Bourne Galletly Medical Practice in Bourne, MA is seeking a part-time Receptionist to welcome patients, manage check-in, direct queries, and support clinicians.

You will handle appointments, triage messages via AccuRx Total Triage, process registrations, and maintain confidentiality. Flexibility to cover for colleagues during annual leave and occasional late shifts is required. On-site parking available.

Responsibilities

• Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go
• Direct patients to submit requests for assistance with both medical needs and administration requests via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf
• Book routine nursing appointments and recalls ensuring sufficient information is recorded
• Receive and make calls as required, divert calls and take messages while following confidentiality policies
• Work with the Duty GP to manage triage requests quickly, accurately and effectively
• Ensure the efficiency of the appointment system and patient flow through waiting areas into clinics

Skills

Customer service

Telephone handling

Multi-tasking

Job description

Hours of work for this vacancy - 23 hours per week Working 3 days per week, Wednesday, Thursday and Friday. The Practice is open from 8am to 6:30pm Monday to Friday for appointments. We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm for pre-booked appointments only and therefore there will be a requirement to occasionally provide cover for other team members' annual leave. This element is paid at time and a half. This role will include Thursday working 12-8pm.

• Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go
• Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solution
• Book routine nursing appointments and recalls ensuring sufficient information is recorded
• Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times
• Work in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectively
• Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms
• Respond to all queries and requests for assistance from patients and other visitors
• Advise patients of relevant charges for Non-NHS services, accept payments and issue receipts
• Ensure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines
• Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible
• Keep Reception and waiting areas clean and tidy
• Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty
• Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure
• Ensure that the computer database is kept up to date and accurate When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all times
• Comply with Health and Safety requirements of the site at all times Attend Practice team meetings and training sessions as and when arranged Complete mandatory training in line with expectations Provide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstances

• Job Type: Part-time, Permanent
• Benefits: NHS pension
• On-site parking, where possible
• Schedule: Monday to Friday
• Work Location: In person