Part time Medical Receptionist/Administrator

NHS Jobs; Abingdon (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a part-time Medical Receptionist/Administrator to provide a friendly, responsive front-d desk service for patients and visitors. You will manage calls, book appointments and support clinical staff with administrative tasks.

You will handle repeat prescriptions queries, maintain patient records with care, and ensure confidentiality in line with Data Protection and FOI requirements.

Qualifications

• Experience in patient reception and telephone handling.
• Awareness of data protection and patient confidentiality.
• Ability to follow practice policies and maintain accuracy.

Responsibilities

• Provide a welcoming reception and telephone service to patients and visitors.
• Book appointments and advise on services offered by the Practice.
• Deal with repeat prescription requests and share test results per procedures.
• Assist with administrative tasks and handle payments for private services.
• Maintain confidentiality and follow health and safety and information policies.

Job description

Part time Medical Receptionist/Administrator

Tasks & Activities

• To provide a welcoming and responsive reception and telephone service to all patients and visitors ensuring enquiries are dealt with efficiently and waiting times kept to a minimum.


• To book appointments and give advice with respect to the services offered by the Practice.


• To deal with requests for repeat prescriptions and provide information on test results according to agreed Practice procedures.


• Assist in the administrative tasks of the Practice, including internal and external post, scanning letters and reports, photocopying, receive and record payments for private medical services, making up folders for incoming patients, handling returns to Primary Care Support Services and compiling new patient records.


• Respond to requests for assistance from the medical staff where reasonable and within the competence of the jobholder.


• To use initiative to deal with issues as they arise, solving problems where possible or referring to others e.g. Reception Team Leader, Practice Manager or Duty Doctor or Practice Nurse as necessary

Communication

• To handle all incoming telephone calls in a friendly and courteous manner, taking appropriate actions including the accurate recording of messages


• To be able to communicate clearly both written and verbally


• To inform the Reception Team Leader or Practice Manager of any difficulties that arise during the course of work.

Organisation / Quality

• Understand and follow the requirements of patient confidentiality, Data Protection and the Freedom of Information Act.


• Follow Practice policies, including Health & Safety, Security and Confidentiality.


• Ensure that patients are correctly identified and that entries to the clinical system are accurate.


• Evaluate the quality of work completed and, in discussion with the Reception Team Leader / Practice Manager implement improvements where required.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust