Main Receptionist | Dorset County Hospital NHS Foundation Trust
Dorset County Hospital NHS Foundation Trust
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Job summary
Dorset County Hospital NHS Foundation Trust is seeking a Main Receptionist to join the busy reception team in Dorchester. You will be the first point of contact for patients, visitors and staff, delivering welcoming, efficient service with strong communication and organisational skills.
The role emphasises confidentiality, calm handling of busy periods and a commitment to high standards of service in a healthcare environment.
Qualifications
- Experience in customer-facing reception roles.
- Ability to communicate clearly with patients, visitors and staff.
- Maintain confidentiality and handle sensitive information.
Responsibilities
- Sorting and organising all incoming post to the Dorset County Hospital NHS Foundation Trust to agreed time schedules.
- Franking of outgoing post and sorting of outgoing internal post.
- Receiving and recording external deliveries and couriers.
- Answering telephone calls in a polite and friendly manner and directing to the appropriate staff.
- Providing information in response to enquiries from the public and complainants.
- Reviewing online systems to facilitate patient information (PAS).
- Maintain patient confidentiality at all times.
- Keep reception areas clean and tidy.
- Deal with anxious/distressed patients/visitors professionally.
Skills
Tools
Job description
Company:
Company: Dorset County Hospital NHS Foundation Trust
This position is ideal for someone who enjoys working with people and delivering outstanding customer service. As the first point of contact for patients, visitors, and staff, you will provide a welcoming, efficient, and professional reception service. The successful candidate will have excellent communication and interpersonal skills, the ability to remain calm under pressure, and a commitment to delivering a high standard of service in a busy healthcare environment. Teamwork, professionalism, and a positive attitude are essential for this role.
You will play a key role in creating a positive experience for everyone who visits our service, while supporting the smooth day-to-day running of the reception area including the process of post using a franking machine. Strong communication, organisational, and teamwork skills are essential, along with the ability to remain calm and professional in a busy environment.
Right to Work in the UK:This role is not availablefor Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
- Sorting and organising all incoming post to the Dorset County Hospital NHS Foundation Trust to agreed time schedules
- Franking of outgoing external post and sorting of outgoing internal post according to agreed time schedules.
- Receiving and recording all external deliveries, Royal Mail and External Postal Couriers.
- Answering telephone calls to the Dorset County Hospital NHS Foundation Trust premises in a polite and friendly manner and forwarding to the correct and relevant members of staff efficiently, in line with laid-down procedures.
- Providing information in response to internal and external enquiries, including those from the public and complainants.
- The post holder will be required to review online systems in order to facilitate patient information (PAS).
- Have respect for patient confidentiality at all times.
- To maintain high standards of cleanliness and ensure that in all areas of your responsibility remain tidy.
- The Receptionist potentially will be dealing with anxious/distressed patients/visitors on a daily basis
This advert closes on Thursday 19 Nov 2026
Proud member of the Disability Confident employer scheme
Company: Dorset County Hospital NHS Foundation Trust
Salary: £25,272 Per Annum
Hours: Full-time
Location: Dorchester, DT1 2JY
Job type: Permanent
Posting date: 5 Nov 2026
Closing date: 5 Dec 2026
This position is ideal for someone who enjoys working with people and delivering outstanding customer service. As the first point of contact for patients, visitors, and staff, you will provide a welcoming, efficient, and professional reception service. The successful candidate will have excellent communication and interpersonal skills, the ability to remain calm under pressure, and a commitment to delivering a high standard of service in a busy healthcare environment. Teamwork, professionalism, and a positive attitude are essential for this role.
You will play a key role in creating a positive experience for everyone who visits our service, while supporting the smooth day-to-day running of the reception area including the process of post using a franking machine. Strong communication, organisational, and teamwork skills are essential, along with the ability to remain calm and professional in a busy environment.
Right to Work in the UK:This role is not availablefor Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
- Sorting and organising all incoming post to the Dorset County Hospital NHS Foundation Trust to agreed time schedules
- Franking of outgoing external post and sorting of outgoing internal post according to agreed time schedules.
- Receiving and recording all external deliveries, Royal Mail and External Postal Couriers.
- Answering telephone calls to the Dorset County Hospital NHS Foundation Trust premises in a polite and friendly manner and forwarding to the correct and relevant members of staff efficiently, in line with laid-down procedures.
- Providing information in response to internal and external enquiries, including those from the public and complainants.
- The post holder will be required to review online systems in order to facilitate patient information (PAS).
- Have respect for patient confidentiality at all times.
- To maintain high standards of cleanliness and ensure that in all areas of your responsibility remain tidy.
- The Receptionist potentially will be dealing with anxious/distressed patients/visitors on a daily basis
This advert closes on Thursday 19 Nov 2026
Proud member of the Disability Confident employer scheme
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
from £25,272 per year
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