Receptionist/ Administrative Assistant

Express Employment Professionals - Cincinnati East; Texas; On-site; USD 30,000 - 34,000; Full time

Job summary

Express Employment Professionals, Delta, is seeking a friendly, organized, and detail‑oriented Receptionist / Administrative Assistant to support our busy service office. You will be the first point of contact for customers and play a key role in coordinating technicians, managing schedules, and keeping day‑to‑day operations running smoothly. Starting pay is $22–$25 per hour.

Monday to Friday, 8am–5pm. This is an evaluation hire leading to a long‑term position with room to grow within a

Qualifications

• Experience in receptionist or administrative roles preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient with Outlook, Word, Excel and basic office software.

Responsibilities

• Answer and direct incoming calls and emails professionally.
• Schedule service appointments and coordinate technician dispatching.
• Communicate service updates to customers and follow up.
• Prepare work orders, service docs, and customer files.
• Monitor technician schedules and adjust as needed.
• Enter and maintain customer and job information in systems.
• Process invoices, payments, and basic admin paperwork.
• Order office supplies and maintain filing systems.
• Assist with reporting, data entry, and general admin tasks.
• Support management on special projects.

Skills

Organizational skills

Multitasking

Communication skills

Microsoft Office

Independent work

Prioritization

Customer service

Attention to detail

Tools

Microsoft Office

Dispatch software

Job description

Express Employment Professionals, Delta, is looking fora friendly, organized, and detail-oriented Receptionist / Administrative Assistant to support our client company's busy service office. In this role, you will be the first point of contact for customers and play a key role in coordinating technicians, managing schedules, and ensuring smooth day-to-day office operations. Our client is in the heating business for over 40 years and is based out of Tilbury, Delta, BC.This is an evaluation hire leading to a long term hire.

Key Responsibilities

• Answer and direct incoming phone calls and emails in a professional manner.
• Schedule service appointments and coordinate technician dispatching.
• Communicate with customers regarding appointment times, service updates, and follow-up requests.
• Prepare work orders, service documentation, and customer files.
• Monitor technician schedules and make adjustments as needed throughout the day.
• Enter and maintain accurate customer and job information in company systems.
• Process invoices, payments, and basic administrative paperwork.
• Order office supplies and maintain organized filing systems.
• Assist with reporting, data entry, and general office administration.
• Support management with special projects and other administrative duties as assigned.

Qualifications

• Previous experience in a receptionist, administrative assistant, customer service, or dispatching role preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and general office software.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Professional, friendly, and customer-focused attitude.
• High level of accuracy and attention to detail.

Preferred Skills

• Experience scheduling or dispatching field technicians, tradespeople, or service staff.
• Familiarity with service management or dispatch software.
• Basic bookkeeping or invoicing experience.

Starting pay is $22-25/ hour.

Monday to Friday, 8am to 5pm