Office Admin/Dispatcher

Stemmle Plumbing Repair; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health and vision insurance

401(k) match

Paid time off

Family-oriented culture

Job summary

Stemmle Plumbing Repair in Richmond, VA is seeking an experienced Office Administrator/Dispatcher to join our fast-paced team. The role focuses on answering calls, scheduling and dispatching service calls, and ensuring clear communication between customers, technicians, and management.

Ideal candidates have a high school diploma or GED, 1–3 years in office administration or dispatching (HVAC or related trades preferred), proficiency with Microsoft Office and Paycom HRIS, and strong

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• 1–3 years in office administration, dispatching, or customer service (HVAC or related trade preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching software, Paycom HRIS.
• Strong organizational and multitasking skills.
• Excellent communication, problem-solving, and customer service abilities.
• Dependable, punctual, and team-oriented.

Responsibilities

• Answer and route incoming calls in a courteous and professional manner.
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload.
• Communicate effectively between customers, technicians, and management throughout each job.
• Update and maintain the daily service schedule and job status in the company system.
• Process job tickets, customer payments, and related documentation accurately and efficiently.
• Handle administrative duties such as filing, scanning, data entry, and record management.
• Assist with customer inquiries, billing, and warranty information when needed.
• Monitor technician time and ensure service logs are completed correctly.
• Support management with reporting, payroll assistance, and compliance documentation.
• Maintain a professional and positive attitude in a fast-paced environment.
• All other duties assigned.

Skills

Strong organizational skills

Multitasking

Communication skills

Customer service

Problem-solving

Dependable and punctual

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

dispatching software

Paycom HRIS

Job description

Job DetailsJob Location: Richmond, VA 23225Salary Range: $20.00 - $23.00 Hourly

Key Responsibilities

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• All other duties assigned

Benefits

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• 401(k) with company match after one year of service
• Paid Time Off (Vacation, Holidays)
• Supportive, family-oriented company culture

Qualifications

• High School Diploma or GED required; Associate’s degree preferred
• 1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills
• Excellent communication, problem-solving, and customer service abilities
• Dependable, punctual, and team-oriented