Office Admin/Dispatcher

Stemmle Plumbing Repair Inc; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match after one yr

Paid Time Off (Vacation, Holidays)

Family-oriented company culture

Job summary

Stemmle Plumbing Repair Inc is hiring an organized Office Administrator/Dispatcher in Richmond, VA to coordinate daily service calls and support field technicians. You will manage administrative tasks, billing, and customer service to ensure smooth operations and exceptional experiences.

The role requires 1–3 years in office administration or dispatching, proficiency in Microsoft Office, and Paycom HRIS. A high school diploma or GED is required, with an associate’s degree preferred.

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills.
• Excellent communication, problem-solving, and customer service abilities.
• Dependable, punctual, and team-oriented.

Responsibilities

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• All other duties assigned

Skills

Office administration

Dispatching

Customer service

Communication

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Paycom HRIS

Microsoft Office

Job description

Job DetailsJob Location: AMERICOOL - Richmond, VA 23225 Salary Range: $20.00 - $23.00 Hourly We are seeking an organized, reliable, and detail-oriented Office Administrator/Dispatcher to join our growing Plumbing team. This individual will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.

Key Responsibilities

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• All other duties assigned

Benefits

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• 401(k) with company match after one year of service
• Paid Time Off (Vacation, Holidays)
• Supportive, family-oriented company culture

Qualifications

• High School Diploma or GED required; Associate’s degree preferred
• 1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills
• Excellent communication, problem-solving, and customer service abilities
• Dependable, punctual, and team-oriented