Receptionist, 35hrs, Eves M-F

MiraVista Behavioral Health Center; Holyoke (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) match

Long term disability

Life and AD&D Insurance

Paid Time Off

Flexible Spending Account

Tuition Reimbursement

Job summary

MiraVista Behavioral Health Center is seeking a Receptionist to be a welcoming frontline representative in a fast-paced mental health care setting. You will greet patients and visitors, answer calls, and ensure confidentiality and professionalism in all interactions.

The role requires a High School Diploma (associate's preferred) and prior receptionist or customer service experience within a hospital setting.

Qualifications

• High School Diploma required, associate's degree preferred
• Previous receptionist, front desk, or customer service experience in a hospital setting
• Ability to maintain professionalism in high-stress or emotionally sensitive situations
• Basic computer skills and experience with office software
• Exceptional attention to detail and organizational skills

Responsibilities

• Greet patients, visitors, and staff in a courteous, respectful manner
• Answer and route incoming phone calls promptly
• Maintain a calm and supportive demeanor with patients in distress
• Maintain accurate patient logs in compliance with HIPAA
• Manage incoming mail and distribute to correct individuals
• Maintain front desk supplies and reception area
• Follow hospital safety protocols and visitor sign-in procedures
• Coordinate transportation between ride service and staff to ensure timely patient transport

Job description

Career Opportunities with MiraVista Behavioral Health Center

Current job opportunities are posted here as they become available.

The Receptionist at MiraVista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast-paced, patient-centered mental health care environment. This position is responsible for creating a welcoming, calm, and respectful atmosphere for patients, families, visitors, vendors, and staff while maintaining the highest standards of confidentiality, safety and professionalism.

• Greet patients, visitors, and staff in a courteous, respectful, and trauma-informed manner
• Answer and route incoming phone calls promptly and professionally
• Maintain a calm and supportive demeanor when interacting with patients in emotional distress. Acts as a resource for staff, families, and visitors.
• Professional presentation in dress, appearance, and speech is required.
• Maintain accurate patient logs in compliance with HIPAA and facility policies. Maintain strict confidentiality of patient information.
• Manage incoming mail and distribute appropriately to the correct individuals
• Maintain front desk supplies and keep reception area clean and organized
• Maintain food logs and send to payroll in the scheduled timeframe required Safety and Compliance.
• Follow hospital safety protocols, including visitor sign-in procedures.
• Monitor the waiting area and report safety concerns or unusual behavior to clinical staff.
• Coordinate transportation and eligibility (PT-1, Mass Health/MART/GATRA etc) between ride service and clinical staff to ensure timely and appropriate transportation for patients monitoring schedule and proactively addressing delays, missed pickups or service issues.

The Receptionist candidate will have the following:

• High School Diploma required, associate's degree preferred
• Previous receptionist, front desk, or customer service experience in a hospital setting
• Ability to maintain professionalism in high-stress or emotionally sensitive situations
• Basic computer skills and experience with office software
• Ability to handle confidential information responsiblyExceptional attention to detail and organizational skills

When you join the growing MiraVista team, you're not just taking a job, you’re making a difference in people’s lives.As our team member, you’ll receive:

• Medical, Dental, and Vision
• 401(k) match
• Long term disability (LTD)
• Employer paid life and AD&D Insurance
• Generous Paid Time Off
• Flexible Spending Account
• Tuition Reimbursement

Pay Range

Compensation will be determined based on the candidate’s relevant experience.

$21.00-$25.00

MiraVista is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.