Evening Front Desk Receptionist — Calm, Compassionate Care

MiraVista Behavioral Health Center; Holyoke (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) match

Long-term disability

Life and AD&D insurance

Generous Paid Time Off

Flexible Spending Account

Tuition Reimbursement

Job summary

MiraVista Behavioral Health Center is seeking a Receptionist to support front desk operations in a fast-paced mental health setting. You will greet patients, route calls, and maintain confidential logs in a HIPAA-compliant environment.

This evening-shift role is 35 hours weekly, with no weekends. We value calm, professional interactions, attention to detail, and strong organizational skills. Eligible benefits include health coverage, 401(k) match, paid time off, and more.

Qualifications

• High School Diploma required; an associate's degree is preferred.
• Prior receptionist/front desk or customer service in a hospital setting is valued.
• Bilingual skills are a plus for this role.
• Strong communication and professionalism under pressure are important.
• Ability to handle confidential information with discretion.
• Solid computer skills and experience with standard office software.

Responsibilities

• Greet patients, visitors and staff courteously and professionally.
• Answer and route calls promptly and helpfully.
• Maintain calm, trauma-informed interactions with patients in distress.
• Serve as a resource for staff, families, and visitors.
• Maintain logs and protect patient confidentiality per HIPAA.
• Keep front desk supplies organized and reception area tidy.
• Coordinate transportation and eligibility for ride services as needed.
• Monitor waiting area and report safety concerns.
• Support payroll reporting and other administrative tasks as required.

Skills

Communication skills

Bilingual

Professionalism

Attention to detail

Organizational skills

Confidentiality

Computer skills

Education

High School Diploma

Associate's degree preferred

Tools

Office software

HIPAA knowledge

Job description

MiraVista Behavioral Health Center is seeking a Receptionist to support front desk operations in a fast-paced mental health setting. You will greet patients, route calls, and maintain confidential logs in a HIPAA-compliant environment.

This evening-shift role is 35 hours weekly, with no weekends. We value calm, professional interactions, attention to detail, and strong organizational skills. Eligible benefits include health coverage, 401(k) match, paid time off, and more.