Receptionist, 35hrs - Evenings

MiraVista Behavioral Health Center; Holyoke (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) match

Long-term disability

Life and AD&D insurance

Generous Paid Time Off

Flexible Spending Account

Tuition Reimbursement

Job summary

MiraVista Behavioral Health Center is seeking a Receptionist to support front desk operations in a fast-paced mental health setting. You will greet patients, route calls, and maintain confidential logs in a HIPAA-compliant environment.

This evening-shift role is 35 hours weekly, with no weekends. We value calm, professional interactions, attention to detail, and strong organizational skills. Eligible benefits include health coverage, 401(k) match, paid time off, and more.

Qualifications

• High School Diploma required; an associate's degree is preferred.
• Prior receptionist/front desk or customer service in a hospital setting is valued.
• Bilingual skills are a plus for this role.
• Strong communication and professionalism under pressure are important.
• Ability to handle confidential information with discretion.
• Solid computer skills and experience with standard office software.

Responsibilities

• Greet patients, visitors and staff courteously and professionally.
• Answer and route calls promptly and helpfully.
• Maintain calm, trauma-informed interactions with patients in distress.
• Serve as a resource for staff, families, and visitors.
• Maintain logs and protect patient confidentiality per HIPAA.
• Keep front desk supplies organized and reception area tidy.
• Coordinate transportation and eligibility for ride services as needed.
• Monitor waiting area and report safety concerns.
• Support payroll reporting and other administrative tasks as required.

Skills

Communication skills

Bilingual

Professionalism

Attention to detail

Organizational skills

Confidentiality

Computer skills

Education

High School Diploma

Associate's degree preferred

Tools

Office software

HIPAA knowledge

Job description

Job Title and Schedule

Receptionist, 35 Hours - Evenings 25 hours, Monday - Friday 3:00pm - 8:00pm - No Weekends!

Role Overview

The Receptionist at MiraVista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast-paced, patient-centered mental health care environment. This position is responsible for creating a welcoming, calm, and respectful atmosphere for patients, families, visitors, vendors, and staff while maintaining the highest standards of confidentiality, safety and professionalism.

Responsibilities

• Greet patients, visitors, and staff in a courteous, respectful, and trauma-informed manner.
• Answer and route incoming phone calls promptly and professionally.
• Maintain a calm and supportive demeanor when interacting with patients in emotional distress.
• Acts as a resource for staff, families, and visitors.
• Professional presentation in dress, appearance, and speech is required.
• Maintain accurate patient logs in compliance with HIPAA and facility policies.
• Maintain strict confidentiality of patient information.
• Manage incoming mail and distribute appropriately to the correct individuals.
• Maintain front desk supplies and keep reception area clean and organized.
• Maintain food logs and send to payroll in the scheduled timeframe required.
• Follow hospital safety protocols, including visitor sign-in procedures.
• Monitor the waiting area and report safety concerns or unusual behavior to clinical staff.
• Coordinate transportation and eligibility (PT-1, Mass Health/MART/GATRA etc) between ride service and clinical staff to ensure timely and appropriate transportation for patients.
• Monitor schedule and proactively address delays, missed pickups or service issues.

Qualifications

• High School Diploma required, associate's degree preferred.
• Previous receptionist, front desk, or customer service experience in a Hospital Setting.
• Bilingual Skills, Preferred.
• Strong Communication Skills.
• Ability to maintain professionalism in high-stress or emotionally Sensitive Situations.
• Basic Computer Skills And Experience With Office software.
• Ability to handle confidential information responsibly.
• Exceptional attention to detail and organizational skills.

Benefits and Compensation

• Medical, Dental, and Vision.
• 401(k) match.
• Long term disability (LTD).
• Employer paid life and AD&D Insurance.
• Generous Paid Time Off.
• Flexible Spending Account.
• Tuition Reimbursement.
• Pay Range Compensation will be determined based on the candidate's relevant experience. $21.00-$25.00.