Receptionist, 25hrs, Eves M-F

MiraVista Behavioral Health Center; Holyoke (MA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401k match

Long-term disability

Life and AD&D Insurance

Paid Time Off

Flexible Spending Account

Tuition Reimbursement

Job summary

MiraVista Behavioral Health Center is hiring an Evening Receptionist to support front desk operations in a fast-paced mental health care environment. The role emphasizes a welcoming, confidential, and respectful atmosphere for patients, families, vendors and staff.

Responsibilities include phone handling, visitor greeting, HIPAA-compliant record-keeping, and coordinating front desk tasks with a calm, trauma-informed approach. Bilingual skills are a plus.

Qualifications

• High School Diploma required.
• Associates degree preferred.
• Previous receptionist front desk or customer service experience in a hospital setting.
• Bilingual skills preferred.
• Strong communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Basic computer skills and experience with office software.
• Attention to detail and strong organizational skills.

Responsibilities

• Greet patients, visitors and staff courteously and professionally.
• Answer and route incoming calls promptly and professionally.
• Maintain a calm, supportive demeanor for patients in distress.
• Serve as a resource for staff, families and visitors.
• Present professionally in dress, appearance and speech.
• Maintain patient logs in compliance with HIPAA and policies.
• Protect patient confidentiality and manage front desk logistics.
• Handle mail, supplies and keep the reception area organized.
• Submit payroll-related logs in the scheduled timeframe.

Skills

Bilingual abilities

Strong communication skills

Professionalism under stress

Basic computer skills

Organizational skills

Microsoft Office

Education

High School Diploma

Associate's degree

Tools

Microsoft Office

Job description

Join Us as an Evening Receptionist 25 hours Monday Friday 300pm 800pm No Weekends

The Receptionist at MiraVista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast paced patient centered mental health care environment This position is responsible for creating a welcoming calm and respectful atmosphere for patients families visitors vendors and staff while maintaining the highest standards of confidentiality safety and professionalism

Receptionist responsibilities

• Greet patients visitors and staff in a courteous respectful and trauma informed manner
• Answer and route incoming phone calls promptly and professionally
• Maintain a calm and supportive demeanor when interacting with patients in emotional distress
• Acts as a resource for staff families and visitors
• Professional presentation in dress appearance and speech is required
• Maintain accurate patient logs in compliance with HIPAA and facility policies
• Maintain strict confidentiality of patient information
• Manage incoming mail and distribute appropriately to the correct individuals
• Maintain front desk supplies and keep reception area clean and organized
• Maintain food logs and send to payroll in the scheduled timeframe required

Safety and Compliance

Follow hospital safety protocols including visitor sign in procedures Monitor the waiting area and report safety concerns or unusual behavior to clinical staff Coordinate transportation and eligibility PT 1 Mass HealthMARTGATRA etc between ride service and clinical staff to ensure timely and appropriate transportation for patients monitoring schedule and proactively addressing delays missed pickups or service issues

The Receptionist candidate will have the following

• High School Diploma required
• Associates degree preferred
• Previous receptionist front desk or customer service experience in a hospital setting
• Bilingual skills preferred
• Strong communication skills
• Ability to maintain professionalism in high stress or emotionally sensitive situations
• Basic computer skills and experience with office software
• Ability to handle confidential information responsibly
• Exceptional attention to detail and organizational skills

When you join the growing MiraVista team youre not just taking a job youre making a difference in peoples lives As our team member youll receive

• Medical Dental and Vision401k match
• Long term disability LTDEmployer paid life and AD&D Insurance
• Generous Paid Time Off
• Flexible Spending Account
• Tuition Reimbursement

Pay Range Compensation will be determined based on the candidates relevant experience 2100 2500

MiraVista is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws