Clinic Receptionist

Vista Health System; Waukegan (IL); On-site; USD 24,796 - 27,552; Full time

Job summary

Vista Health System located in Waukegan, Illinois is seeking a dedicated Clinic Receptionist to support our physician group clinics. The successful candidate will be the first point of contact for patients, manage front desk operations, and assist with scheduling and communication.

Ideal applicants will have strong communication skills, the ability to multitask, and experience in a healthcare environment. This position offers a competitive salary of $18 to $20 per hour, depending on experience.

Qualifications

• Prior clinic or healthcare front desk experience preferred.

Responsibilities

• Greet and assist patients in a professional, courteous manner.
• Answer and manage multiple phone lines, ensuring minimal hold times.
• Schedule and coordinate patient appointments, including urgent visits.
• Enter and verify patient information in the EMR system.
• Maintain efficient patient flow and clinic scheduling accuracy.
• Handle incoming and outgoing communications via phone, fax, email, and mail.
• Collect payments, balance daily transactions, and follow billing protocols.
• Maintain confidentiality and comply with HIPAA standards.

Skills

Strong organizational and time management abilities

Proficiency with computers and standard office equipment

Ability to multitask and maintain accuracy in a fast-paced setting

Excellent interpersonal and communication skills

Education

High School Diploma or equivalent

Job description

Position Summary

Vista Health is seeking a highly organized and customer-focused Clinic Receptionist to support our Vista Physician Group clinics. This role serves as the first point of contact for patients and plays a critical role in ensuring efficient front desk operations. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Greet and assist patients in a professional, courteous manner
• Answer and manage multiple phone lines, ensuring minimal hold times
• Schedule and coordinate patient appointments, including urgent visits
• Enter and verify patient information in the EMR system (Athena preferred)
• Maintain efficient patient flow and clinic scheduling accuracy
• Communicate clinic policies and relay messages between patients and providers
• Handle incoming and outgoing communications via phone, fax, email, and mail
• Collect payments, balance daily transactions, and follow billing protocols
• Monitor and maintain front office supplies and reception area readiness
• Maintain confidentiality and comply with HIPAA standards
• Support team collaboration and uphold Vista Health service standards

Customer Service & Organizational Expectations

• Demonstrate a strong commitment to Vista Health's Community Cares Program and Standards of Behavior
• Utilize VISTA communication principles in all patient interactions
• Promptly address patient concerns to ensure a positive experience
• Follow all organizational policies, regulatory requirements, and safety standards
• Participate in training, staff meetings, and ongoing professional development

Qualifications

Education

• High School Diploma or equivalent required

Experience

• Prior clinic or healthcare front desk experience preferred

Skills

• Strong organizational and time management abilities
• Proficiency with computers and standard office equipment
• Ability to multitask and maintain accuracy in a fast-paced setting
• Excellent interpersonal and communication skills

Work Environment & Physical Requirements

• Frequent sitting, standing, and walking throughout the shift
• Occasional lifting (up to 50 lbs) and physical movement (bending, twisting, etc.)
• May be exposed to infectious diseases and varying patient care situations
• Must be able to see and hear clearly with or without correction

Salary

Salary: $18 - $20 per hour

Vista Health is an Equal Opportunity Employer.

This job description is not intended to be a contract of employment. Responsibilities may change based on organizational needs.