Evening Front Desk Receptionist – Healthcare Support

MiraVista Behavioral Health Center; Holyoke (MA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401k match

Long-term disability

Life and AD&D Insurance

Paid Time Off

Flexible Spending Account

Tuition Reimbursement

Job summary

MiraVista Behavioral Health Center is hiring an Evening Receptionist to support front desk operations in a fast-paced mental health care environment. The role emphasizes a welcoming, confidential, and respectful atmosphere for patients, families, vendors and staff.

Responsibilities include phone handling, visitor greeting, HIPAA-compliant record-keeping, and coordinating front desk tasks with a calm, trauma-informed approach. Bilingual skills are a plus.

Qualifications

• High School Diploma required.
• Associates degree preferred.
• Previous receptionist front desk or customer service experience in a hospital setting.
• Bilingual skills preferred.
• Strong communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Basic computer skills and experience with office software.
• Attention to detail and strong organizational skills.

Responsibilities

• Greet patients, visitors and staff courteously and professionally.
• Answer and route incoming calls promptly and professionally.
• Maintain a calm, supportive demeanor for patients in distress.
• Serve as a resource for staff, families and visitors.
• Present professionally in dress, appearance and speech.
• Maintain patient logs in compliance with HIPAA and policies.
• Protect patient confidentiality and manage front desk logistics.
• Handle mail, supplies and keep the reception area organized.
• Submit payroll-related logs in the scheduled timeframe.

Skills

Bilingual abilities

Strong communication skills

Professionalism under stress

Basic computer skills

Organizational skills

Microsoft Office

Education

High School Diploma

Associate's degree

Tools

Microsoft Office

Job description

MiraVista Behavioral Health Center is hiring an Evening Receptionist to support front desk operations in a fast-paced mental health care environment. The role emphasizes a welcoming, confidential, and respectful atmosphere for patients, families, vendors and staff.

Responsibilities include phone handling, visitor greeting, HIPAA-compliant record-keeping, and coordinating front desk tasks with a calm, trauma-informed approach. Bilingual skills are a plus.