Receptionist

Still Hopes; West Columbia (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

401K match

Job summary

Still Hopes is seeking a warm, welcoming Receptionist to serve as the first point of contact for residents, families, guests, and team members at our West Columbia, SC community. This role emphasizes outstanding customer service, confidentiality, and a professional presence in a senior living setting.

The position includes greeting visitors, directing inquiries, handling calls, and supporting general needs while upholding the community's values and safety protocols.

Qualifications

• High school diploma or equivalent preferred.
• Previous receptionist, customer service, hospitality, healthcare, or senior living experience preferred.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and professionalism in a senior living environment.

Responsibilities

• Greet and warmly welcome residents, visitors, guests, vendors, and team members.
• Provide assistance and information to visitors and guests, directing them to the appropriate department.
• Answer and direct incoming telephone calls in a courteous manner.
• Monitor and maintain awareness of individuals entering the community per procedures.
• Maintain a polished, professional reception area.
• Receive and distribute mail, packages, and other correspondence as needed.
• Maintain records and logs related to reception duties.
• Communicate important information to departments and team members.
• Assist residents and families with general needs and follow up as necessary.
• Support safety procedures and protect resident privacy.

Skills

Customer service

Interpersonal communication

Professional demeanor

Confidentiality

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Compensation starting at: $14.29 - $19.15/hr based on experience.

Still Hopes is a premier continuing care retirement community offering amenities that inspire aging adults to achieve their personal best. We foster a culture of excellence, offer competitive pay with generous benefits including tuition reimbursement, paid time off, and matching 401K! We are seeking a warm, welcoming, and professional Receptionist to serve as the first point of contact for our residents, families, guests, visitors, and team members. This position plays an important role in creating the exceptional experience and welcoming atmosphere that defines our community.

The ideal candidate enjoys working with people, provides outstanding customer service, and understands the importance of professionalism, confidentiality, and attention to detail in a senior living environment.

Key Responsibilities:

• Greet and warmly welcome residents, visitors, guests, vendors, and team members.
• Provide assistance and information to visitors and guests, helping them navigate the community and directing them to the appropriate department or individual.
• Answer and direct incoming telephone calls in a courteous and professional manner.
• Monitor and maintain awareness of individuals entering and exiting the community in accordance with established procedures.
• Respond to questions and requests with a helpful, service-oriented attitude.
• Assist residents and families with general needs and provide appropriate follow-up or referrals when necessary.
• Maintain a polished, professional, and welcoming reception area.
• Receive and distribute mail, packages, deliveries, and other correspondence as needed.
• Maintain accurate records, logs, and other documentation associated with reception responsibilities.
• Communicate important information to appropriate departments and team members.
• Assist with emergency procedures and follow established safety and security protocols.
• Maintain confidentiality and protect the privacy and dignity of residents, families, and team members.
• Provide exceptional customer service while representing the mission and values of Still Hopes.

Qualifications:

• High school diploma or equivalent preferred.
• Previous receptionist, customer service, hospitality, healthcare, or senior living experience preferred.
• Excellent interpersonal and communication skills.
• Professional, friendly, and welcoming demeanor.
• Ability to remain calm, courteous, and helpful in a busy environment.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information appropriately.
• Basic computer skills and ability to learn new software and systems.
• Ability to interact respectfully and compassionately with older adults, families, visitors, and coworkers.

To provide a faith-based community where life will be rich and full as God intends it to be, holding to our values, serving one another with dedication, and promoting health and wellness for all.

Our Vision

To exemplify a new expectation for senior living.

Our Values

Family - We are here for each other.

Attitude - We can achieve anything with the right spirit.

Integrity - We are anchored in trust, respect, and accountability.

Team - We work together to make it happen.

Health - We nurture physical, emotional, and spiritual wellness.

Still Hopes Episcopal Retirement Community is an equal opportunity employer and will continue to recruit, hire, train and promote into all job levels the most qualified persons without regard to race, color, religion, sexual orientation, national origin, age, disability, genetic information, ancestry, marital status, military or veteran status, citizenship status, pregnancy and pregnancy-related conditions including childbirth, or any other reason prohibited by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.