Receptionist

Covenant Living Communities and Services; Grand Rapids (MI); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-paid life and disability

PTO and paid holidays

403(b) with employer match

Fitness center access

Employee assistance program

Tuition assistance

Job summary

Covenant Living Communities and Services in Grand Rapids, Michigan is seeking a Receptionist to greet residents, staff, and visitors in person or by phone, promoting a positive, professional image.

You will answer calls promptly, route inquiries, monitor the emergency system, assist with transportation, sign residents up for programs, process payments, manage mail, and support clerical tasks for the Administrative Services team.

Qualifications

• Excellent interpersonal and communication skills, both verbal and written in English.
• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Answer all telephone calls promptly in a polite and friendly manner, and transfer messages as needed.
• Monitor the emergency system and direct staff in emergencies.
• Provide information to visitors and ensure proper sign-in and badges.
• Keep reception area and lobby clean and organized.
• Facilitate transportation requests and coordinate scheduling for residents.
• Assist residents with programs and activities and collect payments.
• Balance cash drawer and process cash receipts and checks.
• Support other departments with clerical duties as assigned.

Skills

Interpersonal skills

Verbal communication

English proficiency

Written communication

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

We Are Inspired to Serve. Join us!

Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

In This Role, The Receptionist Will

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for programs and activities and collect payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator
• Support the Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

The Ideal Candidate Will Have

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range

$13.73 - $17.76 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $13.73 - $17.76 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.