Receptionist

Life Care Centers of America; Hilo (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Care Centers of America in Hawaii is seeking a friendly Receptionist to provide clerical support and greet visitors and callers with professionalism and courtesy. You will be the facility's first point of contact, ensuring accuracy and privacy in all interactions.

Responsibilities include handling phone and paging systems, maintaining orderly front-desk operations, and supporting a collaborative interdisciplinary team while upholding Life Care policies and compliance requirements.

Qualifications

• High school diploma or equivalent required.
• Completed secretarial program or at least six months of clerical experience.
• Proficient in Microsoft Word and Excel; basic email skills.

Responsibilities

• Serve as the first point of contact for guests and visitors in person and by phone.
• Operate the facility phone and paging system.
• Provide excellent customer service with a professional attitude toward patients.
• Assist in patient evacuation when needed.
• Maintain professional relationships with associates and vendors while protecting confidentiality.
• Follow Life Care policies and Code of Conduct; complete required compliance training.

Skills

Microsoft Word

Excel

Email

Education

High school diploma

Secretarial program or clerical experience

Job description

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility's first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, And Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer