Receptionist

Life Care Centers of America; Spokane (WA); On-site; USD 34,000 - 42,000; Full time

Job summary

Life Care Centers of America seeks a friendly Receptionist to greet visitors and answer phones, delivering courteous clerical support in a post-acute care setting. You will use Word, Excel, and email to handle routine documentation and scheduling while maintaining patient confidentiality.

The role requires a high school diploma or equivalent, with either a secretarial program or clerical experience. Strong communication and teamwork are essential to support an interdisciplinary care team.

Qualifications

• High school graduate or equivalent is required.
• Secretarial science program from an accredited college or university or at least 6 months clerical experience.

Responsibilities

• Serve as the first point of contact for visitors and callers in a friendly, professional manner.
• Operate the facility phone and paging system efficiently.
• Provide excellent customer service and maintain a positive attitude toward patients.
• Support in patient safety and comfort as part of an interdisciplinary team.
• Maintain confidentiality and comply with Life Care policies and procedures.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Secretarial/clerical training or experience

Tools

Microsoft Word

Excel

Email

Job description

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, And Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer