Receptionist

Cayugahealth; Town of Ithaca (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

The Cayugahealth Imaging File Room Receptionist position in Ithaca, NY welcomes imaging patients, escorts them to the proper modality, and supports radiology operations. The role requires strong customer service, HIPAA compliance, and the ability to multitask in a busy environment.

Responsibilities include answering phones, transferring calls, printing reports, burning DVDs, transferring images, and coordinating with radiologists and staff. On-site day shift with benefits.

Qualifications

• High school diploma or GED required.
• Experience: preference for computer skills.
• Licensure: not applicable.

Responsibilities

• Greet Imaging patients and escort to proper modality.
• Answer phones, transfer calls, take messages, and maintain HIPAA compliance.
• Burn DVDs, transfer images, print imaging reports, fax and copy as needed.
• Maintain clean, safe waiting areas and ensure regulatory standards are met.
• Support radiologists and team members, participate in training and staff meetings.

Skills

Computer skills

Education

High school diploma or GED

Job description

**Imaging File Room Receptionist**Employee will greet Imaging patients, and escort them to proper modality. Employee should be self-motivated and demonstrate the ability to multitask in a high volume phone call environment. Providing excellent customer service and the ability to communicate well with patient visitor and staff is required. Employee will be responsible for burning DVD's, transferring Images, printing Imaging reports, faxing, copying, answering phones, transferring call and taking messages all while maintaining HIPAA compliance.***Roles and Responsibilities:**** Maintain a clean, safe, and welcoming environment by ensuring waiting areas, changing rooms, and visitor amenities are fully stocked and compliant with organizational and regulatory standards.* Deliver exceptional customer service through professional communication, proper phone etiquette, teamwork, and a patient-focused approach to interactions with patients, visitors, and staff.* Adhere to HIPAA, patient identification, infection control, and hand hygiene policies while maintaining required certifications and competencies.* Utilize healthcare technology and imaging systems effectively, including PACS, Meditech, email platforms, image transfer software, and related applications to support departmental operations.* Demonstrate flexibility and initiative by multitasking, assisting radiologists and team members, participating in training and staff meetings, onboarding new employees, and performing additional duties as needed.***Required Skills and Experience:**** Education - High school diploma or GED* Experience - Preference computer skills* Licensure - n/a***Physical Requirements:**** Must be able to push, pull, bend, and ambulate without assistance***Location, Travel and Shift Requirements:**** On Site - Cayuga Medical Center* Day Shift* No Travel***Pay Range Disclosure:**** Standard Rate of $18.50 - $24.00 per hour plus benefits