Imaging Services Representative

Paycom; Clarksville (TN); On-site; USD 26,000 - 38,000; Full time

Job summary

Premier Medical Group seeks an Imaging Services Receptionist to greet patients, collect demographics and insurance details, verify coverage, and route calls and appointments efficiently. The role involves managing scheduling for six imaging modalities, coordinating with central referrals, and maintaining accurate patient records.

Ideal candidates will have a high school diploma or GED and at least one year of medical front desk experience; radiology exposure is preferred.

Qualifications

• High school diploma or GED required.
• One year of full-time medical receptionist or clerical experience.
• Experience in radiology setting preferred.
• Strong grammar, spelling, and punctuation to type patient information.
• Ability to operate a computer and photocopy machine.

Responsibilities

• Greet and register patients promptly, pleasantly, and helpfully.
• Record patient demographics, including Social Security number, address, and insurance information.
• Verify insurance eligibility and authorizations.
• Schedule imaging appointments across six modalities and coordinate with staff.
• Maintain patient confidentiality and organize reception area/files.

Skills

Customer service

Multitasking

Verbal communication

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

PACS

Nuance

Job description

All Employees of Premier Medical Group are required to demonstrate our core values of Integrity, Respect, and Compassion throughout their employment with us, placing patients first. Our employees must commit to always acknowledging our patients positively; showing genuine concern for their needs, identifying themselves and how they and others on the team can help, keeping patients informed, and offering thanks for choosing and trusting us with their healthcare needs.Job Purpose: Performs a variety of clerical and administrative duties to assist patients and the public.Essential Functions: (Examples of Duties)Greets and registers patients promptly, pleasantly, and helpfully.Records patient demographics, including Social Security number, address, and insurance information.Ensures that all required Premier forms are up to date and signed by the patient or the patient’s parent/guardian.Ability to clearly explain each form and its purposeVerifies insurance eligibility.Answer all inbound imaging calls. Routes all non-imaging calls appropriately, offering voicemail, paging, or redirection of calls as needed. Reconciles daily cash.Participate with other staff to seek account resolution. Oversee the waiting area, coordinates patient movement, and reports problems or irregularities. Explains financial requirements to the patients or responsible parties and collects copays, pre-payments, and outstanding balances as required.Responds to routine requests for information and communicates general clinic information.Responsible for keeping the reception area clean and office files organizedMust know which appointments require insurance prior authorization and send in-house orders to central referrals.Request Prior Authorization on appointments that require it from outside provider offices. Once this is received, send this authorization to our central referrals team for confirmation before scheduling the patient.Books, coordinates, confirms, and reschedules patient appointments according to established procedures in 6 different imaging modalities. Relays necessary messages to staff.Promptly respond to all scheduling/information requests in the task bucket in a timely manner.Burn disks at the time of service for any patient who requests it and for all Ascension St. Thomas X-ray patients.Sort, verify, update, document, and file all outside order requests. Obtain corrections as needed.Obtain prior images and reports from other facilities as needed to schedule imaging appointments. Keep an up-to-date list of priors requested and follow up until received.Complete all medical records and image requests within 2 business days of receiving the request. This includes: burning disks to mail/FedEx, printing/faxing reports, pushing images through PACS or Nuance, and documenting this in the patient's chart.Scan in any imaging reports received.Interface all in-house orders missed by clinical staff, so they appear in PACS.Arrive all patients (per test) in PACS, including manually entering all outside orders and any in-house orders that fail to interface.Monitor Nuance for any arrived images and push them to PACS. Then update images appropriately.Print all orders for each day’s schedule. For 9 rooms. Attends staff meetings.Able to multitask Maintains patient confidentiality. Performs related work as required.Assists in training new Imaging Services Representatives.Job Requirements/Qualifications: (Describe minimum qualifications, preferred or required) Education: High school diploma or GEDExperience: One year of full-time experience as a medical receptionist, patient services specialist, or general clerical experience. Experience in a radiology setting is preferred.Knowledge and Skills: Knowledge of grammar, spelling, and punctuation to type patient information. Knowledge of basic arithmetic to make simple calculations. Ability to operate a computer and photocopy machine. Skill in greeting patients and answering the telephone pleasantly and helpfully. Ability to read, understand, and follow oral and written instructions. Ability to speak clearly and concisely with a pleasant voice. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees, and the public. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to maintain the confidentiality of sensitive information.Licenses/Certifications: NoneWorking Conditions: Work is performed in a fast-paced outpatient imaging department with frequent interaction with patients, providers, and staff. The position requires frequent computer and telephone use, and the ability to multitask while maintaining accuracy and professionalism. Standard infection control and safety protocols must be followed at all times.Physical Demands: This position requires prolonged sitting and standing with occasional walking. Must have the ability to hear within a normal range and possess sufficient eye-hand coordination and manual dexterity to operate a computer, keyboard, telephone, copier, calculator, and other standard office equipment. Requires vision within a normal range, and with the ability to read printed materials and view computer screens for extended periods. The position also requires the ability to communicate effectively and perform repetitive hand and wrist movements associated with data entry and other administrative tasks.