Imaging Support Specialist

Berkshire Health Systems; Pittsfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Berkshire Health Systems in Pittsfield seeks a friendly radiology receptionist to greet patients, register them, and manage radiology scheduling. You will verify exam details, print CDs, collect copays, and support smooth patient flow within the radiology department.

In this role you will answer phones, provide courteous service, assist with clinical history, and coordinate with staff to ensure accurate records and timely appointments in a fast-paced hospital environment.

Qualifications

• 1 year of computer experience required; Meditech knowledge preferred.
• Excellent phone etiquette and ability to deal with the public.
• 1 year experience in a medical office or hospital environment preferred.
• High school diploma; medical terminology preferred.
• CPR certification required.

Responsibilities

• Greet patients and visitors with a professional hello.
• Register patients and ensure accounts are up to date.
• Print CDs and verify exam details; assist with radiology scheduling.
• Answer phones and collect copays as applicable.
• Schedule same-day and advanced radiology appointments.
• Run reports and support Operations Manager and Radiology Director.
• Triage calls and coordinate with radiology staff.

Skills

Phone etiquette

Customer service

Computer literacy

Education

High school diploma

Medical terminology (preferred)

Tools

Meditech

Job description

• Greets all patients and visitors with a smile and a professional hello, good morning, good afternoon, or how can I help you. Accurately registers patients and makes sure the account is up to date. Looks at the order to make sure it matches exam scheduled and questions anything that seems incorrect. Print cd's requested by patients, physicians, other healthcare facilities and lawyers. Answers phones and collects copays when applicable using proper process and cash drawer. Full and/or quick registration of patients for all radiology procedures. Schedule same-day and advanced Radiology appointments with appropriate clinical history. Runs appropriate reports and statistics as needed by Operations Manager or Director . Responsible for the satisfactory relationship between the radiology department and its clients. Assists with questions and delegates calls to the appropriate area within radiology. Position relates to the overall function of the radiology department and the hospital in view of patient care. Uses overhead paging system to triage calls from providers or outside calls to staff members.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• 1 year of computer experience required , full and express registration training, receptionist, advanced scheduling experience highly preferred.
• Must have excellent phone etiquette and ability to deal with the public.
• 1 year experience in a medical office or hospital environment preferred.
• Education and Training:
• High school diploma, medical terminology is preferred.
• License, Certification & Registration:
• CPR
• Other Requirements:
• Good spelling, reading, and writing skills.
• Must be able to use other computer programs but can be trained.
• Meditech, knowledge preferred but can be trained.
• Other duties as per department needs and instructed by Operations Manager, Radiology Director, or NARH facility Director.