Patient Service Representative

Cayugahealth; Town of Ithaca (NY); Sur place; USD 53 120 000 - 65 904 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Comprehensive benefits

Professional development opportunities

Résumé du poste

Cayuga Health in Ithaca seeks an Oncology Patient Representative for Cayuga Park Oncology/Hematology to provide non-clinical support to patients, providers, and staff. You will handle patient registration, insurance verification, and document management using Aria.

You will answer calls, manage faxes, obtain authorizations, schedule visits and coordinate referrals, while ensuring HIPAA compliance and compassionate service in a fast-paced environment.

Qualifications

• Education: High school diploma or GED completed.
• Experience: 1 year as a medical office receptionist or 2 years in a healthcare setting.
• HIPAA and patient confidentiality knowledge and compliance.

Responsabilités

• Register patients with accurate demographic and insurance information.
• Answer and direct incoming calls; manage department documents.
• Process medical records requests and faxes; ensure proper transmission.
• Schedule visits, tests, and coordinate with central scheduling.
• Communicate appointment details and reschedule as needed.
• Assist with prior authorizations and referrals; handle disability paperwork.

Connaissances

Telephone skills

HIPAA knowledge

Multi-tasking

Computer skills

Formation

High school diploma or GED

Outils

Aria software

Description du poste

## Patient Service RepresentativeApply: 101 Dates Drive, Ithaca: Full time: Posted Today: R4106398**About Cayuga Health** Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.Learn more at www.cayugahealth.org.**Oncology Patient Representative- Cayuga Park Oncology/Hematology- Full Time- Days**When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.**Centralus Health is central to wellness-for all of us.*****Job Summary:*** Provides non-clinical support to all providers, the clinical staff, and patients of the Oncology Service line.***Roles and Responsibilities:*****Patient Registration*** Accurately obtains or verifies complete patient demographic information* Accurately obtains and verifies current patient insurance information* Accurately obtains required registration documents per Cayuga Medical Center policies**Support Team non-registration tasks*** Answer phone for all incoming calls and direct them to the correct area* Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria* Responsible for confirming the successful transmission of all faxes sent from the Aria software* Assist with obtaining prior authorizations for either IV drugs or oral medications as required* Assist with the rescheduling of patients as necessary due to provider schedule changes* Assist with the proper processing of disability paperwork, including sending medical records as needed* Processes both incoming and outgoing requests for medical records* Processes incoming mail and distributes it appropriately throughout the department* Act quickly to address any patient concerns or questions as they arise**Processing Provider Orders*** Schedule office and/or treatment visits as ordered* Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request* When required initiates the prior authorization investigation for all scans or procedures* Once authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient preference.* Ensures that completed orders and required documentation are faxed to the correct performing location.* Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.* Provides test preparation instructions to patients as required* Referrals to outside physicians - contacts the office via phone and send required documents* Follows up with outside offices as needed to ensure that requested consult appointments have been scheduled.* Contacts patients via phone to provide them with appointment date and time.* Assists with obtaining records from outside providers following established procedure.Any and all other duties as assigned.***Required Skills and Experience:*****Education/Experience:*** Education: Highschool diploma or GED equivalent.* Experience (minimum): 1year as a receptionist in a medical office/ clinic/or department or 2-years' experience in a related healthcare field.**Skills/Abilities:*** Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.* Excellent telephone skills.* Ability to use computers and other office equipment.* Experience working in a fast-paced environment with the ability to multi-task and work well under pressure.* Experience interacting with physicians and other healthcare professionals.**Licenses/Certificates/Registrations:** None***Physical Requirements:**** Frequent hand and finger use (e.g., to operate a computer keyboard).* Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.* Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers, with or without reasonable accommodation.* Ability to sit, stand, or walk for extended periods, as the position may require.* Capacity to operate job-related equipment, with or without reasonable accommodation.***Location and Travel Requirements:**** Location: Onsite at Cayuga Park- 401 Cayuga Park Lane, Ithaca, NY 14850* Shift: Days- specific hours to be discussed during interview* Travel: 25% Travel can be expected in this role to cover other locations***Pay Range Disclosure:**** Standard Rate of $18.50 - $23.00 per hour