Receptionist

Evolving Solution Services; Southfield (MI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Buckfire Law Firm in Southfield, MI is seeking a Receptionist to manage the front office with a professional and welcoming demeanor. You will handle calls, greet clients, organize conference rooms, manage mail, and support multiple departments with accurate data entry.

The ideal candidate has superb communication, strong organization, and a client-focused attitude. Proficiency with Captorra and Neos is valued, and the role offers a collaborative environment with health benefits and paid time off.

Qualifications

• Professional demeanor and client-focused attitude.
• Excellent verbal communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Proficiency with Captorra and Neos for data entry and task management.
• Able to follow instructions and work collaboratively in a team.

Responsibilities

• Answer all incoming calls following scripts and procedures.
• Direct calls to appropriate staff members and intake specialists.
• Greet clients and office guests professionally.
• Maintain conference rooms, lounge, lobby, and stocked bathrooms.
• Process mail, manage office supplies, and support filing and scanning.
• Assist with intake data entry and support attorneys and management as needed.

Skills

Professional demeanor

Client-focused attitude

Excellent verbal communication

Strong organizational skills

Team collaboration

Coachable/open to feedback

Follow instructions

Attention to detail

Reliable and proactive

Tools

Captorra

Neos

Job description

Location

Southfield, MI
Job Type: Full-time

About Us

Buckfire Law Firm is a renowned, AV-Rated personal injury law firm in Southfield, MI, known for providing excellent legal representation and achieving successful outcomes for our clients. Our team is committed to professional excellence, and we foster a welcoming and supportive work environment where all employees can thrive.

Position Overview

We are seeking a Receptionist to manage the front office duties with a professional and welcoming demeanor. This position requires excellent communication, organizational skills, and a strong customer service orientation. The ideal candidate will assist with daily administrative tasks, including managing phone calls, handling office supplies, and supporting various departments as needed.

Key Responsibilities

• Answer all incoming calls following the firm’s scripts and procedures.
• Direct calls to the appropriate staff members, including Intake Specialists.
• Check and distribute voice messages to the relevant personnel.
• Greet clients and office guests professionally and courteously.
• Maintain, organize, and stock conference rooms, guest lounge, and lobby area.
• Ensure the guest bathroom is stocked and neat at all times.
• Organize and stock the copy room for efficient use.
• Assist with filing, copying, faxing, and scanning documents as needed.
• Process and scan all incoming and outgoing mail, ensuring it is stored in the staff M Drive folder.
• Manage closed files and handle storage duties for archived materials.
• Monitor office supplies and place orders as necessary to maintain stock levels.
• Provide assistance to the intake department with new intakes and data entry.
• Assist attorneys, office managers, case managers, and the COO with administrative tasks as needed.
• Attend department meetings and report on workload and progress.
• Communicate with the office manager regarding additional tasks or workload adjustments.

Qualifications and Skills

• Professional demeanor and a client-focused attitude.
• Effective problem-solving abilities and strong organizational skills.
• Excellent verbal communication skills, with the ability to engage positively with clients and staff.
• Neat and organized, with the ability to maintain a clean and professional office environment.
• Proficiency in using Captorra and Neos software for data entry and task management.
• Ability to follow instructions while also thinking independently to resolve issues.
• Strong ability to work collaboratively in a team-oriented environment.
• Open to coaching and constructive feedback for personal and professional growth.
• Strong focus on meeting individual, department, and firm goals.

What We Offer

• A supportive and professional work environment that encourages growth.
• Opportunities to work alongside a dedicated team of professionals.
• Competitive benefits package, including health insurance and paid time off.

Schedule

• Monday to Friday
• Day shift, 8-hour shifts