Receptionist

American Roofing & Waterproofing; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

American Roofing & Waterproofing in Phoenix seeks a friendly, organized Office Receptionist who is bilingual in English and Spanish. You will be the first contact for customers and visitors, ensuring a warm, professional welcome.

Responsibilities include greeting clients, answering calls, scheduling inspections, managing emails, updating the CRM, and providing general administrative support to teams. The ideal candidate has a high school diploma, experience in an office setting, and excellent

Qualifications

• High school diploma or equivalent preferred.
• Experience in receptionist/administrative role preferred.
• Fluency in English and Spanish required.
• Excellent verbal and written communication in both languages.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and CRM systems.
• Customer-focused and professional demeanor.

Responsibilities

• Greet visitors and clients, ensuring a welcoming experience.
• Answer and screen incoming calls and direct to departments.
• Schedule inspection appointments efficiently.
• Monitor and respond to emails from customers.
• Enter and update customer information in the database.
• Provide general administrative support to departments.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

MS Office

CRM familiarity

Education

High school diploma or equivalent

Tools

MS Office Suite

CRM systems

Job description

Receptionist (Bilingual Required)We are seeking a friendly, energetic and organized individual to join our team as a Office Receptionist. As the first point of contact for our company, you will play a vital role in ensuring excellent customer service and smooth operations. If you are a reliable and enthusiastic individual with exceptional communication skills, we would love to hear from you. Our company is rapidly growing, offering plenty of opportunities for advancement within the organization.

Responsibilities

• Greet visitors and clients warmly, ensuring a welcoming experience.
• Answer and screen incoming phone calls, directing them to the appropriate departments.
• Assign and schedule inspection appointments efficiently.
• Continually monitor and respond to e-mails for incoming customer inquiries.
• Accurately enter and update customer information in the database.
• Conduct employee intake processes, including onboarding documentation and communication.
• Provide general administrative support to other departments as needed.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in a receptionist or administrative role preferred.
• Fluency in both English and Spanish (required).
• Excellent verbal and written communication skills in both languages.
• Strong organizational skills and multitasking abilities.
• Proficiency in MS Office Suite and familiarity with CRM systems.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Attention to detail and accuracy in administrative tasks.
• Friendly and professional demeanor.