Receptionist

Villara Building Systems; North Highlands (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Villara Building Systems in California is seeking a friendly front desk receptionist to greet visitors, answer and route calls, and handle mail and packages. The role requires professionalism, reliability, and a team player attitude.

You will support the Customer Service team, use MS Word/Outlook/Excel, and may need bilingual Spanish. A High School Diploma or GED is required, with telecommunication duties and attention to detail expected in a lean office environment.

Qualifications

• Minimum 1 year experience in front office support or reception.
• Proficient with MS Word, Outlook, Excel and PowerPoint.
• Quality telephone skills and strong customer service.
• Typing 45 WPM minimum.
• Bilingual Spanish a plus.

Responsibilities

• Display a professional attitude.
• Greet incoming callers and visitors with a pleasant demeanor.
• Efficiently handle high volume of calls; answers, screens, and directs inquiries appropriately.
• Relay sensitive information to appropriate parties.
• Demonstrate superior organizational skills.
• Operate general office equipment including multi-line phone system, faxes, copiers, scanners, printers, postage machine.
• Coordinate pickups with UPS / FedEx and distributes mail and packages properly.
• Maintain lobby to Lean company standards.
• Provide additional support to Customer Service team by making outbound calls to collect customer information and other duties as assigned by supervisor.

Skills

Front desk support

Customer service

Multitasking

Team player

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Position Overview

The position welcomes visitors, answers and correctly routes incoming calls, receives and distributes mail, prepares and sends outgoing mail and packages, maintains a safe and clean reception area, and has a team player attitude.

Technical Responsibilities of the Job

• Display a professional attitude
• Greet incoming callers and visitors with a pleasant and friendly demeanor
• Efficiently handle high volume of calls; answers, screens, and directs inquiries appropriately
• Effectively relay sensitive information to appropriate parties
• Demonstrate superior organizational skills
• Operate general office equipment including multi-line phone system, faxes, copiers, scanners, printers, postage machine
• Coordinate pickups with UPS / FedEx and distributes mail and packages properly
• Maintain lobby to Lean company standards
• Provide additional support to Customer Service team by making outbound calls to collect customer information and other duties as assigned by supervisor

Behavioral Responsibilities of the Job

• Ability to adhere to strict attendance requirements

• Ability to work with minimal supervision.
• Ability to manage multiple tasks of varying priority.
• Ability to communicate effectively with both internal and external customers.

• Strong team player attitude and enthusiasm for service
• Problem solving/analytical skills.
• Detail Oriented
• Excellent organizational skills
• Ability to handle a diverse scope of work with varying levels of complexity

Training/Certification

• Minimum 1 year experience in front office support or reception
• Basic PC proficiency and familiarity with MS Word, Outlook, Excel, and Power Point
• Quality telephone skills
• Strong customer service skills
• Excellent organization skills preferred
• Typing 45WPM minimum
• Bilingual Spanish a Plus

Education

• High School Diploma or GED